Hands-On Technical Support Lead for Complex IT Issues

S1 Technology LLC; Lafayette (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

S1 Technology LLC is seeking a Technical Support Lead in Lafayette, LA. You’ll tackle the toughest technical issues, guide peers by example, and raise the bar for quality and communication beyond ticket fixes.

This role emphasizes hands-on problem solving, mentoring, and keeping clients' environments secure and productive. Join a team that values meticulousness, innovation, and practical, do‑what-it-takes support.

Qualifications

• Extensive end-user support in a fast-paced service desk or similar role.

Responsibilities

• Respond to client support requests by phone, email, and remote tools until resolution.

Skills

M365 Admin

Windows Server Admin

Networking basics

PC troubleshooting

Cloud platforms

Virtualization

PowerShell

Bash

Backup/DR

MSP experience

Client communications

Tools

Auvik

IT Glue

ConnectWise Manage

ConnectWise Automate

VMware

Hyper-V

Docker

Kubernetes

Azure

AWS

Google Cloud

Job description

S1 Technology LLC is seeking a Technical Support Lead in Lafayette, LA. You’ll tackle the toughest technical issues, guide peers by example, and raise the bar for quality and communication beyond ticket fixes.

This role emphasizes hands-on problem solving, mentoring, and keeping clients' environments secure and productive. Join a team that values meticulousness, innovation, and practical, do‑what-it-takes support.