Technical Support Lead: Expert Troubleshooter & Coach

S1 Technology LLC; Lafayette (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

S1 Technology LLC is seeking a Technical Support Lead in Lafayette, LA, to provide hands-on problem solving and technical leadership. This role emphasizes expertise and coaching over management, guiding peers through complex issues and maintaining high quality and communication standards.

You will own the toughest client tickets from start to finish, mentor teammates, and set a high standard for customer impact and technical mastery in a fast-paced service environment.

Qualifications

• End-user support in a fast-paced service desk or similar role where you owned issues, not just routed them.
• Extensive experience supporting Microsoft 365 (SharePoint, Teams, and related services) and Windows Server administration; basic networking and PC hardware/software troubleshooting.
• Experience in an MSP or client-facing IT setting and juggling multiple tickets or projects at once.
• Clear communication with end users across multiple channels to understand and resolve issues quickly and accurately.

Responsibilities

• Respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi‑Fi, and VLANs in client environments.
• Own client tickets from beginning to end with escalated support from your team when needed to ensure efficient and effective resolution of the tickets.
• Keep clear notes in tickets, manage your queue, and communicate realistic timelines so clients know what to expect.

Skills

Microsoft 365 Administration

Windows Server Administration

Basic networking concepts

PC hardware & software troubleshooting

End-user support in MSP/client-facing

Job description

S1 Technology LLC is seeking a Technical Support Lead in Lafayette, LA, to provide hands-on problem solving and technical leadership. This role emphasizes expertise and coaching over management, guiding peers through complex issues and maintaining high quality and communication standards.

You will own the toughest client tickets from start to finish, mentor teammates, and set a high standard for customer impact and technical mastery in a fast-paced service environment.