Hands-On Shift Supervisor, Residential Care

CHD Brand; East Longmeadow (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Paid time off

Paid holidays

Job summary

Center for Human Development (CHD) is seeking a hands-on Shift Supervisor to join The Heron House, an Enhanced Medical Group Living Environment. You will provide active leadership and direct supervision to CNAs and Direct Care Staff on your shift, while participating in resident care and daily activities.

Key responsibilities include team leadership, direct resident care, shift coordination, and ensuring safety and clear handoffs.

Qualifications

• Education: High school diploma or equivalent; an Associate’s or Bachelor’s degree in human services, healthcare, or related field preferred.
• Experience: Residential human services, behavioral health, healthcare, or disability services experience required; complex medical/behavioral needs preferred.
• Supervisory Skills: Demonstrated leadership ability with coaching and staff management.

Responsibilities

• Lead and direct supervision of CNAs and Direct Care Staff on your shift.
• Provide direct resident care including assistance with ADLs and daily routines.
• Coordinate shift operations, staff coverage, and scheduling of appointments/transport.
• Ensure safety, incident reporting, accurate shift documentation, and clear handoffs.

Skills

Supervisory skills

Communication

Crisis management

Education

HS diploma or equivalent

Associate’s or Bachelor’s preferred

Job description

Center for Human Development (CHD) is seeking a hands-on Shift Supervisor to join The Heron House, an Enhanced Medical Group Living Environment. You will provide active leadership and direct supervision to CNAs and Direct Care Staff on your shift, while participating in resident care and daily activities.

Key responsibilities include team leadership, direct resident care, shift coordination, and ensuring safety and clear handoffs.