Shift Supervisor – Residential Services

Center for Human Development; East Longmeadow (MA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Paid time off

Paid holidays

Job summary

Center for Human Development is seeking a hands-on Shift Supervisor for The Heron House, an Enhanced Medical Group Living Environment in East Longmeadow, MA. Lead CNAs and Direct Care Staff, participate in resident care, and ensure safe, person-centered support.

You will supervise staff, coordinate shifts, plan activities, and ensure appointments and transportation are completed, while partnering with nursing and clinical teams to maintain high-quality care.

Qualifications

• Education: high school diploma required; related degree preferred.
• Experience in residential human services or behavioral health required.
• Demonstrated supervisory ability with coaching interest.
• Strong communication, organizational, and crisis-management skills.

Responsibilities

• Directly supervise CNAs and Direct Care Staff during assigned shift.
• Support activities of daily living and maintain person-centered care.
• Organize staff assignments, manage call-outs, and coordinate activities.
• Ensure timely documentation, incident reporting, and handoffs.

Skills

Team Leadership

Coaching

Crisis Management

Communication

Staff Supervision

Education

High school diploma

Associate/Bachelor's preferred

Job description

Location: East Longmeadow, MA (Heron House – Enhanced Medical Group Living Environment)

Compensation: $24.00 / hour

Schedule: Full-Time (40 hours/week) | Openings across 1st, 2nd, and 3rd shifts

At the Center for Human Development (CHD), Care Finds a Way. We are a diverse, inclusive, and dynamic team dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need.

We are seeking a hands‑on, proactive Shift Supervisor to join our team at The Heron House, a specialized Enhanced Medical Group Living Environment (EMGLE). The Heron House supports adults with complex medical, psychiatric, behavioral, and functional needs in a community-based setting. We believe that effective leadership means showing up, working alongside your team, setting clear expectations, and ensuring every resident receives safe, respectful, person‑centered care.

The Opportunity: Lead, Model, and Direct:

As a Shift Supervisor, you will provide active leadership and direct supervision to the CNAs and Direct Care Staff assigned to your shift. This is an in‑shift supervisory role—you will actively participate in resident care and daily activities while managing staff performance, shift coordination, and team development.

Key Responsibilities:

• Team Leadership & Development: Directly supervise CNAs and Direct Care Staff. Conduct regular 1‑on‑1 supervision, provide ongoing coaching, complete performance evaluations, and address performance concerns promptly.
• Direct Resident Care: Work directly alongside your team to support activities of daily living (ADLs), personal care, mobility support, and daily routines. Model respectful, person‑centered support and professional boundaries.
• Shift Operations & Coordination: Organize staff assignments, manage shift coverage for call‑outs, plan meaningful resident activities, and ensure scheduled medical appointments and transportation arrangements are completed.
• Safety & Communication: Partner with nursing and clinical teams to integrate medical and behavioral care. Ensure timely incident reporting, accurate shift documentation, and clear handoffs between incoming and outgoing shifts.

Requirements:

• Education: High school diploma or equivalent required (Associate’s or Bachelor’s degree in human services, healthcare, or a related field preferred).
• Experience: Experience in residential human services, behavioral health, healthcare, or disability services required. Experience with complex medical, psychiatric, or behavioral needs is strongly preferred.
• Supervisory Skills: Demonstrated leadership ability with an interest in coaching and managing staff. Previous supervisory experience is preferred.
• Core Competencies: Strong communication, organization, problem‑solving, and crisis‑management skills. Ability to balance direct care with administrative supervision.

Success Factors:

• Lead by Example: Comfortable working side‑by‑side with direct care staff while holding the team accountable to high standards of care.
• Clear & Direct Communicator: Comfortable providing constructive feedback, setting boundaries, and maintaining open lines of communication across all disciplines.
• Resilient & Calm: Exercises sound judgment, maintains composure during challenging situations, and follows established safety protocols.
• Why Join The Heron House?
• Make a Meaningful Impact: Help adults with complex needs live with stability, dignity, and independence.
• Lead Through Action: Develop your career and supervisory skills in an active, hands‑on leadership role.
• Collaborative Culture: Partner closely with nursing, clinical, and administrative professionals in an integrated care model.
• Comprehensive Benefits: CHD offers a competitive benefits package including health, dental, and life insurance, paid time off, and paid holidays.

Care Finds a Way:

At CHD, celebrating differences is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a proud reflection of those we serve.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.