Hands-On Shift Leader — Fast-Paced, Growth Opportunities

Five Guys logo; Matteson (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Tips

Bonus potential

Job summary

Five Guys Operations LLC in Matteson, IL is seeking a Shift Leader to run operations on shift, lead by example, and deliver exceptional guest experiences. You’ll handle multiple roles—from cashier to grill to dining room—while upholding brand standards and safety.

The role offers growth opportunities within a fast-paced team, with on-the-job leadership experience and the chance to advance toward Assistant and General Manager roles.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• A team-first mindset with strong communications skills.
• Someone who leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Teamwork

Communication skills

Decision making under pressure

Basic math

Tools

POS systems

Job description

Five Guys Operations LLC in Matteson, IL is seeking a Shift Leader to run operations on shift, lead by example, and deliver exceptional guest experiences. You’ll handle multiple roles—from cashier to grill to dining room—while upholding brand standards and safety.

The role offers growth opportunities within a fast-paced team, with on-the-job leadership experience and the chance to advance toward Assistant and General Manager roles.