Hands-On Shift Leader — Fast-Paced Growth

Five Guys logo; Pennsylvania; On-site; USD 19,000 - 28,000; Full time

Job summary

Five Guys is seeking a Shift Leader to guide operations and deliver outstanding guest experiences on every shift. You will lead by example, supervise a hands-on team, and ensure quick, friendly service in a fast-paced environment.

This role offers growth opportunities through training, mentoring, and being part of a brand known for quality and teamwork. You will contribute to a culture that values safety, cleanliness, and brand standards on every shift.

Qualifications

• 1-2 years of restaurant, retail, or hospitality experience (leadership preferred).
• Strong communication and team leadership abilities.
• Comfort with quick decision-making in fast-paced environments.
• Basic math skills and experience with POS systems.

Responsibilities

• Lead the shift and run operations when management isn't on site.
• Fill all front-line roles including cashier, grill, prep, and dining room.
• Deliver fast, accurate service and guest experiences.
• Coach and motivate crew to perform at their best.
• Assist training of new team members and foster a strong culture.
• Maintain cleanliness, safety, and brand standards.
• Manage shift tasks such as breaks, cash handling, and closing reports.

Skills

Leadership

Communication

Teamwork

Customer service

Decision making

Education

Food safety certification (ServSafe)

Tools

POS systems

Job description

Five Guys is seeking a Shift Leader to guide operations and deliver outstanding guest experiences on every shift. You will lead by example, supervise a hands-on team, and ensure quick, friendly service in a fast-paced environment.

This role offers growth opportunities through training, mentoring, and being part of a brand known for quality and teamwork. You will contribute to a culture that values safety, cleanliness, and brand standards on every shift.