Hands-On Retail Store Leader | People & Ops

Golden Hour Designs; Sacramento (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with match*

Vacation PTO for eligible full‑time

Employer sponsored health insurance

Employee discounts: 15% on retail, 30%

Paid sick leave

Refreshments in break area

Store credit for your birthday!

Job summary

Golden Hour Designs in Sacramento is seeking a hands-on Retail Operations Leader to manage the daily store and lead the team on-site. You will own the employee experience, onboarding, training, scheduling, and payroll coordination while ensuring top‑notch customer service, merchandising, and store presentation.

You will collaborate with Production, Commerce, Marketing, and Programs to drive sales and a positive customer experience, balancing hands-on work with leadership duties.

Qualifications

• 3+ years of retail management experience in a customer-focused environment.
• Experience leading, hiring, training, and coaching a team.
• Experience with scheduling, labor management, payroll/timekeeping.
• Strong organizational, communication, and problem‑solving skills.
• Confident decision-maker who works independently and holds others accountable.
• Balance people leadership with hands-on operational work.
• Experience with Shopify POS, Etsy, Faire and Google Workspace.

Responsibilities

• Own the day-to-day employee experience and leadership of the retail team.
• Lead hiring, onboarding, training, scheduling, performance reviews, coaching, and offboarding.
• Manage employee questions, attendance, performance, and accountability.
• Review timecards and coordinate payroll.
• Maintain appropriate staffing levels based on business needs.
• Build a positive, collaborative, and accountable team culture.
• Lead daily store operations and serve as Manager on Duty.
• Maintain high standards for customer service, merchandising, cleanliness, organization, and store presentation.
• Monitor sales, labor, and operational performance.
• Ensure procedures, checklists, and systems are consistently followed and improved.
• Handle customer concerns and operational issues with professionalism and good judgment.
• Support Charm Bar operations, promotions, events, and seasonal initiatives.

Skills

People leadership

Hiring & onboarding

Scheduling & labor

Retail operations

Customer service

Communication

Delegation

Problem-solving

Tools

Shopify POS

Etsy

Faire

Google Workspace

Job description

Golden Hour Designs in Sacramento is seeking a hands-on Retail Operations Leader to manage the daily store and lead the team on-site. You will own the employee experience, onboarding, training, scheduling, and payroll coordination while ensuring top‑notch customer service, merchandising, and store presentation.

You will collaborate with Production, Commerce, Marketing, and Programs to drive sales and a positive customer experience, balancing hands-on work with leadership duties.