Customer Experience & Store Operations Lead

Natural Foods Cooperative, Inc.; Sacramento, Northern (CA, KY); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Sacramento Natural Foods Co-op is seeking an Assistant Service Manager to lead daily operations and customer service within the Operations and Services Department. You will supervise store support activities, enforce safety and cleanliness standards, and mentor staff to uphold cooperative values.

Responsibilities include managing labor allocations, improving procedures, and ensuring consistent, friendly service for diverse customers.

Qualifications

• 3+ years' previous experience in customer service.
• 1+ years' previous experience in a supervisory position and/or loss prevention.
• High school diploma, GED, or equivalent certificate.
• Maintain and update ServSafe® certification.
• Maintain and update CPR certification.
• Maintain and update California Food Handler's Certification.
• Use POS, Microsoft Word, Excel, Email, website and time clock software proficiently.

Responsibilities

• Exceed our customers' expectations for service and provide a welcoming environment for all in accordance with the Co-op's customer service standards.
• Department Operations and Customer Experience.
• Ensures the Store Support department operates effectively and efficiently; facilitates day-to-day operation and guarantees performance standards are met and that employee consistently work towards their ideal and peak performance.
• Address daily attendance issues per procedure, reallocate labor as needed to meet the operating needs of the entire Co-op.
• Assist as needed with customer service questions and concerns and resolve customer issues, concerns and complaints in a manner that upholds service standards.
• Respond to safety, security, and operational incidents ensuring the Co-op's standards for service are upheld while minimizing risk and operations disruption.
• Model leadership behaviors to motivate staff and encourage teamwork.
• Attend and contribute to regular team meetings.
• Note absences, tardiness, shift changes and other variances or patterns according to procedure.
• Contribute to regular performance evaluations and provide coaching as needed.

Skills

Customer service

Supervisory experience

Staff development

Labor management

Communication

Problem solving

Training

Safety protocols

Education

High school diploma

Tools

POS

Microsoft Word

Excel

Email

Time clock software

Job description

Sacramento Natural Foods Co-op is seeking an Assistant Service Manager to lead daily operations and customer service within the Operations and Services Department. You will supervise store support activities, enforce safety and cleanliness standards, and mentor staff to uphold cooperative values.

Responsibilities include managing labor allocations, improving procedures, and ensuring consistent, friendly service for diverse customers.