Hands-On Pet Care Center Assistant Manager

Petco; Ponemah (NH); On-site; USD 42,000 - 65,000; Full time

Job summary

Petco is seeking an Assistant Manager to lead a Pet Care Center retail team, ensuring top-notch customer experiences, pet care standards, and smooth daily operations. You will support the General Manager, coach partners, and step in during absences.

This role emphasizes hands-on leadership, development of staff, and driving sales while maintaining store standards. Qualified candidates have 2+ years in retail with supervisory experience, strong communication, and a passion for animals.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Act with integrity and care in every decision that impacts pets and their families.
• Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco's brand and values.
• Support daily store operations to ensure smooth workflow and execution.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results and insights with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail management

Team leadership

Problem solving

Communication

POS systems

MS Office

Pet care knowledge

Tools

POS systems

Microsoft Office

Job description

Petco is seeking an Assistant Manager to lead a Pet Care Center retail team, ensuring top-notch customer experiences, pet care standards, and smooth daily operations. You will support the General Manager, coach partners, and step in during absences.

This role emphasizes hands-on leadership, development of staff, and driving sales while maintaining store standards. Qualified candidates have 2+ years in retail with supervisory experience, strong communication, and a passion for animals.