Pet Care Center Assistant Manager - Lead & Grow

Petco; Bryant (AR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401K

PTO

Job summary

Petco is seeking an Assistant Manager to partner with the General Manager in running a high-performing Pet Care Center. You will lead partners, care for pets, and deliver exceptional customer experiences on the sales floor.

This role requires overseeing daily operations, coaching staff, and maintaining a welcoming, safe environment for pets and customers. The position is full-time and based in a Pet Care Center retail setting.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Lead store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco's brand and values.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail leadership

Team coaching

Customer service

Communication

POS systems

Pet care knowledge

Tools

POS systems

Microsoft Office

Job description

Petco is seeking an Assistant Manager to partner with the General Manager in running a high-performing Pet Care Center. You will lead partners, care for pets, and deliver exceptional customer experiences on the sales floor.

This role requires overseeing daily operations, coaching staff, and maintaining a welcoming, safe environment for pets and customers. The position is full-time and based in a Pet Care Center retail setting.