Pet Care Center Lead — People, Pets & Service

Petco; Aurora (CO); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401K

Incentives

PTO

Job summary

Petco is seeking an Assistant Manager to lead a Pet Care Center team, ensure exceptional customer experiences, and uphold Petco’s animal care standards. You will collaborate with the General Manager, coach partners, and maintain store operations and merchandising to meet performance goals.

The role emphasizes hands-on leadership on the sales floor, staff development, and daily execution of store priorities, including evenings, weekends, and holidays where needed.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Serve as a role model for Petco values, behaviors, and service standards.
• Coach partners to strengthen selling skills, pet care knowledge, and customer engagement.
• Support a positive, inclusive, and collaborative team culture.
• Assist with performance management and accountability.
• Execute merchandising standards and ensure accurate inventory levels.
• Support labor efficiency, task prioritization, and operational routines.
• Ensure compliance with all company policies, procedures, and safety standards.
• Assist with additional duties as needed to support business needs.

Skills

Retail leadership

Team coaching

Communication

POS systems

Microsoft Office

Pet care knowledge

Tools

POS systems

Job description

Petco is seeking an Assistant Manager to lead a Pet Care Center team, ensure exceptional customer experiences, and uphold Petco’s animal care standards. You will collaborate with the General Manager, coach partners, and maintain store operations and merchandising to meet performance goals.

The role emphasizes hands-on leadership on the sales floor, staff development, and daily execution of store priorities, including evenings, weekends, and holidays where needed.