Pet Care Center Lead: People, Pets & Performance

PETCO Animal Supplies Stores, Inc.; Virginia Beach (VA); On-site; USD 30,000 - 48,000; Full time

Job summary

PETCO Animal Supplies Stores, Inc. is seeking an Assistant Manager to lead a high-performing Pet Care Center. You’ll support the General Manager, coach partners, and deliver exceptional customer experiences while upholding Petco’s standards for animal care and safety.

You will be a trusted on-floor leader, driving sales, managing daily operations, and stepping in during the GM’s absence to ensure a smooth, customer-focused store environment.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Uphold Petco animal care standards and ensure safety of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Lead store partners to deliver outstanding service and build loyalty.
• Support hiring, onboarding, training, and development.
• Provide coaching, feedback, and recognition.
• Maintain a clean, organized store reflecting Petco’s brand.
• Drive sales, service, and operational goals from the floor.
• Monitor store performance and share insights with GM.
• Assist with inventory control, merchandising, and promotions.
• Step into leadership in GM’s absence.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail leadership

Team leadership

Problem solving

Communication

POS systems

MS Office

Pet care knowledge

Tools

POS systems

Microsoft Office

Job description

PETCO Animal Supplies Stores, Inc. is seeking an Assistant Manager to lead a high-performing Pet Care Center. You’ll support the General Manager, coach partners, and deliver exceptional customer experiences while upholding Petco’s standards for animal care and safety.

You will be a trusted on-floor leader, driving sales, managing daily operations, and stepping in during the GM’s absence to ensure a smooth, customer-focused store environment.