Assistant GM, Food Service Ops — KPI-Driven & Fast-Paced

Wonder; New York (NY); Sur place; USD 80 000 - 96 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

100% employer-paid Life Insurance

401(k) Retirement Plan

Employer match for Health Savings账户

Learning and Development opportunities

Employee Stock

Employee Discount

Résumé du poste

Wonder is seeking an Assistant General Manager to run the four walls of a location within 40 miles of New York, NY. You will lead kitchen, service, fulfillment, and customer experience, delivering peak performance across shifts and ensuring profitable operations.

You will coach hourly team members, manage KPIs, and partner with senior leaders on hiring, training, and development. Join a growth‑oriented company dedicated to great food and strong operational standards.

Qualifications

• Must be at least 18 years of age and legally authorized to work in the US.
• Must be able to lift up to 50 pounds and stand for extended periods.
• Must have open availability, including nights and weekends.
• Food Manager Certificate as required by State, County or Local Health Departments.
• This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Responsabilités

• Own daily execution across all functions—kitchen, fulfillment, service, and customer experience.
• Optimize labor deployment and lead shift readiness to meet volume and throughput targets.
• Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement.
• Proactively identify and resolve operational bottlenecks to maintain flow and consistency.
• Ensure full compliance with food safety, labor, and health standards.
• Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalates unresolved issues promptly.
• Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety.
• Set clear expectations and hold team members accountable through real-time feedback and hands‑on coaching.
• Manage team performance by observing service, tracking KPIs, and escalating issues as needed.
• Partner with the Senior Operations Leader on hiring, training, and development of team members.
• Ensure flawless execution of brand standards across all brands and stations.
• Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution.
• Execute new menu rollouts and updates with precision and clarity to the team.
• Execute against daily labor plans and food cost targets.
• Manage inventory levels, waste reduction practices, and labeling standards.
• Analyze shift-level data and recommend process changes that improve outcomes.
• Ensure compliance with federal and state labor laws.
• Support company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expands.
• Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires.
• Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations.
• Serve as a hands‑on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth.
• Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and prepare for future expansion.
• Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company-wide rollout.

Connaissances

Shift operations

People management

Food service

KPI tracking

Labor planning

Customer experience

Description du poste

Wonder is seeking an Assistant General Manager to run the four walls of a location within 40 miles of New York, NY. You will lead kitchen, service, fulfillment, and customer experience, delivering peak performance across shifts and ensuring profitable operations.

You will coach hourly team members, manage KPIs, and partner with senior leaders on hiring, training, and development. Join a growth‑oriented company dedicated to great food and strong operational standards.