IT Support Specialist

State of Wisconsin; Town of Sun Prairie (WI); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Wisconsin Retirement

Health Plan

Dental Insurance

Disability Insurance

Life Insurance

Sick Leave

Parental Leave

Caregiver Leave

Vacation 3 weeks

Vision Insurance

Pet Insurance

Wellness Clinic

EAP

Dress code

Language stipend

Public Service Loan Forgiveness

Job summary

The City of Sun Prairie seeks an IT Support Specialist to provide frontline user support for desktop systems and applications. The role is in-person, hands-on, and requires assisting with installation, configuration, and troubleshooting of end-user hardware and software.

You will train end users on operations, participate in process improvements, and support a range of city IT needs. Compensation reflects experience and qualifications.

Qualifications

• Associate degree in computer science or related field, or an equivalent combination of education and experience.
• One to three years of relevant experience.
• Knowledge of Windows OS and Microsoft 365 applications and Intune device management.

Responsibilities

• Installs and configures desktop operating systems and applications.
• Troubleshoots desktop operating systems and application problems using internal guides or by contacting vendors.
• Assists end users with operating systems and applications.
• Installs, configures, and troubleshoots new and replacement end user hardware: computers, monitors, peripherals, and mobile phones.
• Provides informal training and supports onboarding for new staff.

Skills

End-user support

Troubleshooting

Training end users

Documentation

Communication

Education

Associate degree in computer science or related field

Tools

Microsoft 365

Intune

Windows OS

iOS

Job description

Sun Prairie is a vibrant and thriving community located in northeastern Dane county, just east of the City of Madison. The City of Sun Prairie has experienced strong population growth since its incorporation from a village to a city in 1958, undergoing a transformation from a relatively small community of less than 4,000 to an estimated 38,387 today.

The City is well situated regionally, with excellent access to major transportation routes and facilities. Known by many as the birthplace of artist Georgia O'Keefe, Sun Prairie benefits from its proximity to the City of Madison and the University of Wisconsin, which provide many amenities, events, and attractions for both residents of and visitors to the Sun Prairie area. Sun Prairie has become known in the region for its high quality of life, its excellent parks and recreation programs, historic downtown, its exceptional public school system, and progressive approach to the development and redevelopment of the community.

Position Summary

This is a professional position that provides departmental and end user support on software applications and hardware used in the City operation. Responsible for assisting with installing, configuring, customizing, and troubleshooting all end user applications and computers. This position will be in-person and will be expected to be hands-on with the established job functions. Further, position will provide training to end users on the operation and use of applications. Compensation will be based on experience and qualifications.

Salary Information

$66,331.20 - $81,078.40 Annually

Benefits

• Enrollment in the Wisconsin Retirement System
• Health Plan
• Dental Insurance
• Disability Insurance
• Life Insurance
• Paid Sick Leave - 4 hours per paid period
• Paid parental leave
• Paid caregiver leave
• Vacation allocation of at least 3 weeks
• Vision Insurance (voluntary)
• Pet insurance (voluntary)
• Employee Wellness Clinic
• Employee Assistance Program
• Dress for your day dress code
• Language stipend for eligible employees
• Public Service Loan Forgiveness

Job Details

• Installs and configures desktop operating systems and applications.
• Troubleshoots desktop operating systems and application problems using internal guides and materials, or by contacting vendors.
• Assists end users with operating systems and applications.
• Installs, configures, and troubleshoots new and replacement end user hardware: computers, monitors, peripherals, and mobile phones.
• Assists in the identification of computer training needs, and shares those needs with the IT Director.
• Provides informal training when appropriate.
• Assists in the development and implementation of procedures and policies for all city data processing operations.
• Assists computer users in identifying and documenting system’s needs, changes, and improvements.
• Makes recommendations regarding software selection and implementation and its installation and configuration.
• Provides basic internal network function information for new employees and assists in the onboarding process.
• Informs department of opportunities to improve departmental current processes and protocols.

Qualifications

• Associate degree in computer science or related field, or an equivalent combination of education and experience.
• One to three years of relevant experience.

Knowledge of

• Network operating system and clients.
• Mobile phone operating systems: Apple iOS.
• Microsoft Windows operating systems.
• Microsoft 365 applications and Intune device management

Ability to

• Interact with end-users of varying skill levels and to provide appropriate training and assistance.
• Ability to document operations and procedures.

Skill in

• Providing direction/instruction both verbally and in written form.

The City of Sun Prairie is committed to advancing equity, honoring our diverse identity, and creating an inclusive culture. These serve as our guiding principles every day in all that we do. Keep us accountable to this mission and join us in this commitment to a thriving Sun Prairie, as you live, work, and play.

Deadline to Apply

Apply by October 27, 2026.