Hands-On IT Support Co-op: Learn & Troubleshoot

Pcs,-Inc.; Fraser (MI); On-site; USD 20,664 - 27,552; Part time

Job summary

PCS, Inc. in Fraser, MI is offering a part-time IT Support Technician Co-op to provide front-line help desk support while gaining hands-on experience in troubleshooting hardware, software, and network issues.

You will work under the guidance of experienced IT professionals to develop technical, problem-solving, and customer service skills. The role emphasizes ticketing, basic PC setup, and collaboration with the IT team.

Qualifications

• Pursuing an Information Technology degree or certificate preferred.
• A+ certification preferred.
• Ongoing learning to stay current with technology required.

Responsibilities

• Receive and prioritize trouble tickets, calls and emails from users.
• Troubleshoot and resolve basic technical problems including login issues, printer problems, and standard application support.
• Escalate unresolved or complex issues to appropriate IT personnel.
• Provide end-user guidance on proper use of systems, applications, and equipment.
• Document all incidents, requests, and resolutions accurately in the ticketing system.
• Maintain clear communication with users regarding issue status and resolution timelines.
• Ensure tickets are updated, categorized, and closed in accordance with IT standards.
• Assist with basic PC setup, peripheral installation, and equipment swaps as needed.
• Keep management informed of recurring issues, trends, or significant user-impacting problems.
• Participate in team meetings and training as required.
• Cross training as required by management.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

PC hardware knowledge

Microsoft Office

Windows operating systems

Troubleshooting

Procedural following

Education

Information Technology degree or certificate

A+ certification

Ongoing learning

Tools

Ticketing system

Knowledge base/resources

Job description

PCS, Inc. in Fraser, MI is offering a part-time IT Support Technician Co-op to provide front-line help desk support while gaining hands-on experience in troubleshooting hardware, software, and network issues.

You will work under the guidance of experienced IT professionals to develop technical, problem-solving, and customer service skills. The role emphasizes ticketing, basic PC setup, and collaboration with the IT team.