IT Support Technician Co-op

Pcs,-Inc.; Fraser (MI); On-site; USD 20,664 - 27,552; Part time

Job summary

PCS, Inc. in Fraser, MI is offering a part-time IT Support Technician Co-op to provide front-line help desk support while gaining hands-on experience in troubleshooting hardware, software, and network issues.

You will work under the guidance of experienced IT professionals to develop technical, problem-solving, and customer service skills. The role emphasizes ticketing, basic PC setup, and collaboration with the IT team.

Qualifications

• Pursuing an Information Technology degree or certificate preferred.
• A+ certification preferred.
• Ongoing learning to stay current with technology required.

Responsibilities

• Receive and prioritize trouble tickets, calls and emails from users.
• Troubleshoot and resolve basic technical problems including login issues, printer problems, and standard application support.
• Escalate unresolved or complex issues to appropriate IT personnel.
• Provide end-user guidance on proper use of systems, applications, and equipment.
• Document all incidents, requests, and resolutions accurately in the ticketing system.
• Maintain clear communication with users regarding issue status and resolution timelines.
• Ensure tickets are updated, categorized, and closed in accordance with IT standards.
• Assist with basic PC setup, peripheral installation, and equipment swaps as needed.
• Keep management informed of recurring issues, trends, or significant user-impacting problems.
• Participate in team meetings and training as required.
• Cross training as required by management.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

PC hardware knowledge

Microsoft Office

Windows operating systems

Troubleshooting

Procedural following

Education

Information Technology degree or certificate

A+ certification

Ongoing learning

Tools

Ticketing system

Knowledge base/resources

Job description

PCS, Inc.
34500 Doreka Drive
Fraser, MI 48026, USA

PCS, Inc.
34500 Doreka Drive
Fraser, MI 48026, USA

The IT Support Technician Co-op will provide front-line help desk support to users while gaining hands-on experience in troubleshooting hardware, software, and network-related issues. This role offers the opportunity to develop technical, problem-solving, and customer service skills through real-world IT support activities under the guidance of experienced IT professionals.

• Receive and prioritize trouble tickets, calls and emails from users. Create and manage trouble tickets ensuring all issues are tracked and resolved.
• Troubleshoot and resolve basic technical problems including login issues, printer problems, and standard application support.
• Escalate unresolved or complex issues to appropriate IT personnel.
• Provide end-user guidance on proper use of systems, applications, and equipment.
• Document all incidents, requests, and resolutions accurately in the ticketing system.
• Maintain clear communication with users regarding issue status and resolution timelines.
• Ensure tickets are updated, categorized, and closed in accordance with IT standards.
• Assist with basic PC setup, peripheral installation, and equipment swaps as needed.
• Keep management informed of recurring issues, trends, or significant user-impacting problems.
• Participate in team meetings and training as required.
• Cross training as required by management.
• Perform other duties as assigned.

Skills Required

• Strong interpersonal, oral and written communication skills.
• Strong organizational skills and attention to detail.
• Basic knowledge of PC hardware, Microsoft Office applications, and Microsoft Windows operating systems.
• Ability to follow documented procedures and troubleshoot using knowledge base resources.
• Integrity with ability to keep information confidential.

Education

• Currently pursuing a degree or certificate in Information Technology preferred.
• A+ certification preferred.
• Ongoing learning to stay current with technologyrequired.

Duration and Schedule

• The work schedule is 29 hours per week. Additional hours, including overtime when applicable, may be available based on workload and operational needs.
• This is a temporary co-op position. The duration of the assignment is currently undetermined and will be based on business needs and program requirements.

Work Experience

• 1–2 years of technical support or customer service experience preferred.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.