Hands-On IT Help Desk Technician (Windows & Networking)

Watchkeep; Reading (Berks County); On-site; USD 40,000 - 52,000; Full time

Job summary

Watchkeep is seeking a Help Desk Technician based in Reading, PA or the Lehigh Valley. This hands-on role involves diagnosing, troubleshooting, and resolving IT issues across various client environments. Responsibilities include investigating and resolving hardware and software issues, configuring systems, and troubleshooting network problems.

The ideal candidate will possess strong problem-solving skills and the ability to work independently. A familiarity with Windows installation and desktop support is required, along with excellent communication skills.

This opportunity offers exposure to multiple environments and a clear growth path into higher-level technical roles.

Qualifications

• Familiarity with Windows installation procedures, file locations, and registry properties.
• Networking familiarity at the desktop level.
• Desktop systems and application end user support for Windows 10 and 11.

Responsibilities

• Investigate and resolve hardware and software issues in Windows environments.
• Configure and deploy systems, including OS installs and applications.
• Troubleshoot network and endpoint issues at the desktop level.

Skills

Strong problem-solving ability

Clear, concise written communication

Attention to technical detail

Familiarity with Windows installation

Networking familiarity

Job description

Watchkeep is seeking a Help Desk Technician based in Reading, PA or the Lehigh Valley. This hands-on role involves diagnosing, troubleshooting, and resolving IT issues across various client environments. Responsibilities include investigating and resolving hardware and software issues, configuring systems, and troubleshooting network problems.

The ideal candidate will possess strong problem-solving skills and the ability to work independently. A familiarity with Windows installation and desktop support is required, along with excellent communication skills.

This opportunity offers exposure to multiple environments and a clear growth path into higher-level technical roles.