MSP Systems Administrator - Level 2 Escalation Expert
Watchkeep
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Job summary
Watchkeep is seeking a Systems Administrator in Reading, PA, to join our Managed Services team. This role involves troubleshooting complex IT issues and providing exceptional customer support. You will work collaboratively to resolve problems and optimize IT tools.
The ideal candidate has 4–6 years of experience in an IT support role, with strong skills in Windows Server, Microsoft 365, and networking concepts. Join us to improve client environments and support business goals through reliable IT solutions.
Qualifications
- 4–6 years of experience in an IT support role, ideally within an MSP or fast-paced technical environment.
- Proven success resolving complex Level 2 tickets and supporting business-class infrastructure.
- Strong troubleshooting and attention to detail.
Responsibilities
- Troubleshoot and resolve advanced server, networking, Microsoft 365, and security-related issues.
- Provide responsive and customer-focused support.
- Administer and maintain RMM, PSA, and monitoring platforms.
Skills
Education
Tools
Job description
Watchkeep is seeking a Systems Administrator in Reading, PA, to join our Managed Services team. This role involves troubleshooting complex IT issues and providing exceptional customer support. You will work collaboratively to resolve problems and optimize IT tools.
The ideal candidate has 4–6 years of experience in an IT support role, with strong skills in Windows Server, Microsoft 365, and networking concepts. Join us to improve client environments and support business goals through reliable IT solutions.
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