Part-Time IT Help Desk Technician I — Windows & Office 365 Support

Penske Truck Leasing Co., L.P.

Reading (Berks County)

On-site

USD 22,041 - 30,307

Part time

14 days+

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Job summary

Penske Truck Leasing Co., L.P. is seeking a Part-Time IT Service Desk Technician in Reading, PA.

The role provides first-level technical support for Penske PC users, handling hardware and software issues across corporate and field locations with remote assistance and tracking via the call system. Responsibilities include troubleshooting, software configuration on laptops, and ensuring customer satisfaction.

Qualifications

Two years of prior customer service experience required (technical preferred).
Prior Service Desk and Project Management experience preferred.
Vocational/Technical or certification required.
Bachelor's Degree preferred.
A+ Technical Certifications preferred.
Excellent communication skills required.
In-depth knowledge of Windows 10, Edge, Chrome and Office 365.
Knowledge of printers in a Windows environment.
Basic understanding of VDI and network connectivity.
Working knowledge of wireless technology and mobile environment.

Responsibilities

Provide first level troubleshooting to resolve general Penske system issues for corporate and field users.
Work on special projects and laptop software configuration.
Log all support calls into the call tracking system.
Coordinate with programming staff to communicate software issues.
Follow-up with callers to ensure customer satisfaction.
Other projects and tasks as assigned by supervisor.