Help Desk Technician: Windows, Networking & Training Support

COUNTY OF LEHIGH; Allentown (Lehigh County); On-site; USD 22,889 - 32,600; Full time

Job summary

The COUNTY OF LEHIGH is seeking a skilled Desktop Support professional to provide comprehensive Help Desk support. This role will include troubleshooting and resolving complex PC and network issues, while maintaining Help Desk software and assisting colleagues with technical reports.

The ideal candidate should have a degree or technical certification, along with 2-3 years of experience in a Help Desk environment. Strong customer service and technical skills in Windows and Microsoft Office are essential for this position.

Qualifications

• 2-3 years' experience in a Help Desk environment.
• Ability to work independently and prioritize tasks effectively.

Responsibilities

• Provide Help Desk and trouble call support.
• Troubleshoot and resolve PC and network problems.
• Maintain and update Help Desk systems.

Skills

Customer service

Windows operating systems

Microsoft Office (2013 to O365)

Network configuration

Problem-solving

Education

Degree or trade school certification in a technical discipline

Job description

The COUNTY OF LEHIGH is seeking a skilled Desktop Support professional to provide comprehensive Help Desk support. This role will include troubleshooting and resolving complex PC and network issues, while maintaining Help Desk software and assisting colleagues with technical reports.

The ideal candidate should have a degree or technical certification, along with 2-3 years of experience in a Help Desk environment. Strong customer service and technical skills in Windows and Microsoft Office are essential for this position.