Help Desk Technician

Watchkeep; Reading (Berks County); On-site; USD 40,000 - 52,000; Full time

Job summary

Watchkeep is seeking a Help Desk Technician based in Reading, PA or the Lehigh Valley. This hands-on role involves diagnosing, troubleshooting, and resolving IT issues across various client environments. Responsibilities include investigating and resolving hardware and software issues, configuring systems, and troubleshooting network problems.

The ideal candidate will possess strong problem-solving skills and the ability to work independently. A familiarity with Windows installation and desktop support is required, along with excellent communication skills.

This opportunity offers exposure to multiple environments and a clear growth path into higher-level technical roles.

Qualifications

• Familiarity with Windows installation procedures, file locations, and registry properties.
• Networking familiarity at the desktop level.
• Desktop systems and application end user support for Windows 10 and 11.

Responsibilities

• Investigate and resolve hardware and software issues in Windows environments.
• Configure and deploy systems, including OS installs and applications.
• Troubleshoot network and endpoint issues at the desktop level.

Skills

Strong problem-solving ability

Clear, concise written communication

Attention to technical detail

Familiarity with Windows installation

Networking familiarity

Job description

# Help Desk Technician - Reading, PA or Lehigh Valley## OverviewSalary Range$40,000.00 - $52,000.00 Salary/yearLevelEntryPosition TypeFull TimeJob ShiftDay## DescriptionThis is a **hands-on technical role** focused on diagnosing, troubleshooting, and resolving real-world IT issues across client environments.You will:* Investigate and resolve hardware and software issues (Windows environments)* Configure and deploy systems (OS installs, user environments, applications)* Troubleshoot network and endpoint issues at the desktop level* Work across multiple client environments with different configurations* Document problems and solutions clearly for repeatabilityThis is not a script-driven call center role. You are expected to **think, diagnose, and solve**.**What You’ll Actually Be Doing*** Break down technical problems and identify root causes* Work tickets end-to-end (not just escalate)* Build repeatable solutions and improve processes* Learn new tools and environments quickly* Balance speed with accuracy**What We Value in This Role*** Strong problem-solving ability (not just following steps)* Comfort working independently* Clear, concise written communication* Attention to technical detail* Willingness to learn through hands-on experience**Environment*** Fast-moving, but not chaotic* You will be given ownership of your work* You are trusted to figure things out before asking for help* Support is available, but not micromanagement**Growth Path*** Exposure to multiple client environments and systems* Development into higher-level technical or engineering roles* Structured learning through our internal Ramp Program## Qualifications· Familiarity with Windows installation procedures, file locations, registry properties· Networking familiarity at the desktop level· Desktop systems and application end user support (Windows 10, 11)· Ability to demonstrate strong written and verbal communications skills· Ability to lift 30 pounds· Occasional local travel required, so a license and transportation is required