Help Desk Support Technician

ID Logistics US; Scranton (Lackawanna County); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

PTO, sick time, and company holidays

Job summary

ID Logistics US in Scranton, PA seeks a Help Desk Technician to assist internal and external users with corporate applications and services. The role delivers effective solutions, handling hardware and software issues and guiding users through appropriate use of technology.

The position offers first shift hours with travel not required and a comprehensive benefits package. Compensation is competitive and based on experience, with a bonus opportunity and ongoing professional development within a

Qualifications

• Working knowledge of Windows 10, Windows Server, Office, TCP/IP, VPN, data backup, virus protection, and network monitoring.
• B.S. in Computer Science or equivalent experience/education.
• RF Technology experience.
• Excellent verbal and written skills.
• Travel required; participate in on-call rotation.

Responsibilities

• Follow Good Manufacturing Practices and report noncompliance.
• Observe safety rules and assist in enforcement.
• Provide 1st line technical support via phone and Help Desk tickets.
• Maintain high level of customer service for all support queries.
• Own user problems and be proactive in resolving issues.
• Log calls in the Help Desk ticket system.
• Respond to inquiries and resolve hardware or software problems.
• Maintain/update help request log for software or hardware problems.
• Support users in company applications and equipment with necessary guidance.
• Arrange external vendor support when issues cannot be resolved in house.
• Stay up-to-date with technical and industry developments.

Skills

Windows 10

Windows Server

Office Suite

TCP/IP

VPN technologies

Data backup

Virus protection

Network monitoring

Verbal communication

Written communication

Education

B.S. in Computer Science

Tools

RF Technology experience

Job description

Position Overview

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible for ensuring that an effective solution is provided to the user.

Job Description

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible for ensuring that an effective solution is provided to the user.

Location: Scranton, PA

Work Schedule: First Shift

Travel Specifics: No Travel

Competitive Compensation: Attractive annual salary of $58,000- 62,000 plus bonus opportunity. Along with base salary, our total rewards include comprehensive benefits; medical, dental, and vision insurance, a 401(k) with company matching, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities

• Follow corporate and site‑specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
• Maintains a high degree of customer service for all support queries and adhere to all service management principles.
• Takes ownership of user problems and be proactive when dealing with user issues.
• Logs all calls in the Help Desk ticket system.
• Respond to enquiries from customers and help resolve any hardware or software problems.
• Maintain and update help request log of any software or hardware problems detected.
• Support users in the use of company applications and computer equipment by providing necessary support and advice.
• To arrange for external technical vendor support where problems cannot be resolved in house.
• Keeping up to date with technical and industry developments.

Be part of a forward‑thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

Employment Eligibility

This role is open to individuals who are authorized to work in the United States and do not require immigration sponsorship now or in the future.

Requirements

Minimum Requirements

• Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring.
• B.S in Computer Science or equivalent combination of experience and education.
• RF Technology experience.
• Excellent verbal and written skills.
• Good research skills, self‑directed and self‑motivated; good analytical problem‑solving abilities.
• Travel required
• Participate in on call rotation