Hands-on IT & Business Systems Manager: Salesforce & NetSuite Lead

Socket.dev; Camarillo (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off

Professional development

Work travel opportunities

Job summary

Rently is seeking a hands-on IT and Business Systems Manager to lead day-to-day technology for our team at Rently and oversee core business platforms. You will resolve deskside issues and work with departments to determine if changes are worthwhile.

You will direct Salesforce and NetSuite through their admins, manage onboarding/offboarding, and drive automation and governance. This role reports to the Senior Director of Operations in a dynamic, US-based environment.

Qualifications

• 4+ years managing IT or end-user support, including time as a manager or team lead.
• Strong, active technical skills with direct, non-delegated experience resolving deskside support and endpoint issues.
• Experience owning the SaaS stack at a cloud-first company that runs without a traditional data center.
• Proven experience administering Google Workspace and identity/SSO solutions (JumpCloud, Okta, or similar).
• Ability to analyze request ROI and defend trade-off decisions with data-driven reasoning.
• Clear written and verbal communication bridging technical constraints and business needs.

Responsibilities

• Own IT operations for US employees and manage onboarding, offboarding, access, and licensing.
• Own the Halo ITSM ticket queue and drive issues to resolution.
• Escalation point above AI-assisted first-tier support and improve runbooks and automation.
• Administer core stack: Google Workspace, JumpCloud SSO, SentinelOne, and endpoints.
• Manage office and conference-room technology.
• Direct Salesforce and NetSuite environments through administrators.
• Evaluate system requests by business impact and ROI; recommend against low-value changes.
• Determine the right tool for needs: Salesforce, NetSuite, or internal app, with clear recommendations.
• Prioritize queues and ensure clean data flow between CRM and ERP.
• Vendor relationships, license audits, and renewals; enforce AI governance.
• Support SOC 2 and ISO 27001 / 27701 compliance efforts.

Skills

IT management

End-user support

SaaS stack ownership

Google Workspace

JumpCloud

Okta

Salesforce

NetSuite

Tools

Halo ITSM

Salesforce

NetSuite

Celigo

Job description

Rently is seeking a hands-on IT and Business Systems Manager to lead day-to-day technology for our team at Rently and oversee core business platforms. You will resolve deskside issues and work with departments to determine if changes are worthwhile.

You will direct Salesforce and NetSuite through their admins, manage onboarding/offboarding, and drive automation and governance. This role reports to the Senior Director of Operations in a dynamic, US-based environment.