Hands-On Hotel Operations Leader — Rooms & Guest Experience

Parable Hospitality LLC; Cambria (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Team events & volunteering

Job summary

Fireside Inn on Moonstone Beach seeks an experienced Hotel Manager to lead day-to-day operations with a focus on Rooms, Front Office, Housekeeping, and Engineering. You will drive guest satisfaction, manage labor costs, and partner with department heads to deliver memorable coastal hospitality.

As a hands-on leader, you will be highly visible, conduct inspections, and guide teams to maintain high cleanliness and service standards while optimizing revenue and operational efficiency.

Qualifications

• 4+ years of experience as a Hotel Manager or Assistant General Manager.
• Strong Rooms and full-service hotel operations experience.
• Experience leading Front Office, Housekeeping, Engineering, and department managers.
• Strong guest service, service recovery, and hotel quality standards.
• Experience with budgeting, forecasting, labor management, expense control, and financial performance.

Responsibilities

• Lead and oversee Rooms operations, including Front Office, Housekeeping, and Engineering
• Maintain high standards for guest service, cleanliness, and overall hotel presentation
• Be highly visible throughout the hotel and serve as a hands-on resource for guests and team members
• Monitor guest feedback, reviews, and service scores and lead timely follow-up and improvement efforts
• Respond to guest concerns and service issues before they escape, ensuring appropriate resolution and follow-through
• Conduct regular property walkthroughs and room inspections, including VIP inspections and surprise room inspections
• Hold department leaders accountable for operational standards, service delivery, cleanliness, and follow-through
• Lead Rooms meetings and create clear priorities and action plans for ongoing improvement
• Support department managers with staffing, inventory, coverage, and day-to-day operational challenges
• Oversee Housekeeping and Front Office performance, including payroll, scheduling, supplies, room readiness, and service standards
• Review forecasts, schedules, labor levels, and overtime and make operational adjustments based on business needs
• Monitor budgets, expenses, and departmental performance to support profitability and healthy flow-through
• Balance financial goals with the guest experience when making operational decisions
• Partner with department managers to identify opportunities to maximize revenue and improve operational efficiency
• Coach, develop, and support department leaders and high-potential managers
• Participate in hiring, training, performance management, and team development initiatives

Skills

Hotel operations

Leadership

Budgeting

Staff development

Guest service

Operational oversight

Tools

P&L management

Job description

Fireside Inn on Moonstone Beach seeks an experienced Hotel Manager to lead day-to-day operations with a focus on Rooms, Front Office, Housekeeping, and Engineering. You will drive guest satisfaction, manage labor costs, and partner with department heads to deliver memorable coastal hospitality.

As a hands-on leader, you will be highly visible, conduct inspections, and guide teams to maintain high cleanliness and service standards while optimizing revenue and operational efficiency.