General Manager

Parable Hospitality; Cambria (CA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Vacation and Sick Leave

Team Travel Program

Job summary

Fireside Inn in California’s Cambria is seeking an experienced Boutique Hotel General Manager to lead daily operations, elevate guest experiences, and drive team performance. You will mentor staff, oversee financials, and maintain brand standards across all guest touchpoints.

The GM will work with regional leadership to ensure strong revenue performance, manage guest relations, and foster a culture of personalized service for a unique guest experience.

Qualifications

• Experience in hotel management and guest service excellence.
• Strong leadership and team development skills.
• Financial acumen and decision making.

Responsibilities

• Oversee daily hotel operations and guest satisfaction.
• Lead and develop hotel team to deliver high-quality service.
• Monitor financial performance and budgeting.
• Coordinate with regional leadership and sales for revenue growth.
• Recruit, train, and motivate staff while maintaining standards.

Job description

Fireside Inn is actively seeking an experienced boutique hotel General Manager to join the team! Our General Managers understand the value of developing a team to work towards their full potential to deliver an amazing guest experience.

Essential Functions and Responsibilities of the job include but are not limited to:

• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Developing and Building Teams - Encouraging and building mutual trust, respect and cooperation among team members.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Supervising Team Members - Supervising and managing team members. Managing all day-to-day operations. Understanding team members' positions well enough to perform duties in their absence.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Communicating with Supervisors, Peers and Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Managing Daily Operations of the Hotel - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis.
• Guiding, Directing and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Administrating Recognition Programs - Participating in team member recognition programs, publicly recognizing good quality, performance and service.
• Organizing, Planning and Prioritizing Work - Developing specific goals and plans to prioritize, organize and accomplish your work.
• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Tasks performed daily (regularly): Review/verify daily reports, responsible for bank deposits, petty cash, guest relations, public relations, facility inspection, sales calls, maintenance of accepted standards of operations, monitor performance to forecast.
• Tasks performed periodically: Hire/train/coach/delegate/terminate team members, negotiate contracts for goods and services following company policy, negotiate groups along with room sales, order supplies and approve invoices for payment, monitor and collect receivables, attend community events (Chamber of Commerce, Visitors Bureau, etc.)
• Tasks performed occasionally: Oversee hotel refurbishment, travel to sales events and training seminars, survey competing facilities, complete marketing reports, monitor monthly financial statements, participate in hotel budgeting and planning.
• Other duties from time to time as assigned by Regional Director of Operations

• Medical, Dental and Vision Insurance
• 401k
• Vacation and Sick Leave
• Team Member Travel Program
• encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Salary Range: $85,000 - $105,000 annually