General Manager

Newport Hospitality Group, Inc; Malvern (Chester County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

DailyPay

Team Discounts

Career Growth

Job summary

Newport Hospitality Group, Inc in Malvern is seeking a hands-on General Manager to lead hotel operations, elevate guest experiences, and develop a high-performing team. You’ll balance people, performance, and the guest journey to deliver outstanding results for the property and ownership.

You’ll review financials, manage labor costs, and ensure brand standards while collaborating with Sales and Revenue to maximize occupancy and ADR. A proactive, hands-on leader will thrive here.

Qualifications

• Experience leading hotel operations and teams.
• Proven ability to manage guest satisfaction and brand standards.
• Strong financial acumen with P&L oversight and budgeting.

Responsibilities

• Lead, coach, and develop department leaders and staff.
• Drive guest satisfaction and respond to feedback.
• Maintain Marriott-brand standards and coordinated operations.
• Oversee rooms, housekeeping, front desk, engineering, and more.
• Monitor staffing, scheduling, productivity, and labor costs.
• Review financial performance, forecasts, budgets, and expenses.
• Partner with Sales/Revenue to optimize occupancy and RevPAR.
• Build relationships with guests, ownership, vendors, and community.

Skills

Leadership

Coaching

P&L review

Guest satisfaction

Brand standards

Staffing

Recruiting

Ownership

Operations management

Budgeting

Job description

No two days in hospitality are exactly the same, and as General Manager, you're at the center of it all. You're responsible for creating a hotel where guests want to return, team members want to work, and the business performs. That means building a strong team, maintaining high standards, understanding the numbers, and taking ownership of the property from the front door to the bottom line.

You may spend part of your day coaching a department leader, walking guestrooms with your housekeeping team, reviewing financial performance, preparing for a Marriott brand inspection, partnering with Sales and Revenue Management, or stepping in to resolve a guest concern. As General Manager, you set the tone; balancing people, performance, and the guest experience while keeping your team focused on what matters most: a great hotel, a strong team, and results you can be proud of.

What You'll Own

As General Manager, you'll have overall responsibility for the hotel's operations and performance, including:

• Leading, coaching, and developing department leaders and hotel associates
• Creating a positive, accountable, and service-focused workplace culture
• Driving guest satisfaction and responding effectively to guest feedback
• Maintaining Marriott brand standards and ensuring brand compliance
• Overseeing rooms, housekeeping, front office, engineering, and other hotel operations
• Managing staffing levels, scheduling, productivity, and labor costs
• Recruiting, developing, recognizing, and retaining great team members
• Reviewing financial performance, forecasts, budgets, and operating expenses
• Partnering with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, and overall hotel performance
• Taking an active role in the local market and building relationships that support the hotel's success
• Maintaining a clean, safe, welcoming, and well-maintained property
• Ensuring compliance with company policies, safety standards, and applicable employment practices
• Building strong relationships with guests, associates, ownership, Marriott, vendors, and community partners
• Taking ownership of challenges and following through until them resolved

The Leader We're Looking For

We're looking for someone who genuinely enjoys leading a hotel, not simply managing one.

You understand that great results come from great teams. You're comfortable reviewing a P&L in the morning, coaching a department leader in the afternoon, and helping a guest five minutes later. You're visible, approachable, organized, and willing to jump in when your team needs you.

You hold people accountable while treating them with respect. You recognize strong performance, address problems rather than allowing them to linger, and create clear expectations for your team.

Most importantly, you understand hospitality.

You know that every interaction matters, and you lead by example in creating an environment where guests feel welcomed, team members feel valued, and people take pride in the hotel they represent.

Benefits & Perks

• Health, dental, and vision insurance
• Paid time off
• 401(k)
• DailyPay access
• Special hotel discounts for team members
• Opportunities to learn, grow, and build your career with Newport Hospitality Group

At Newport Hospitality Group, we believe in Living Hospitality, taking care of our guests, taking care of one another, and creating experiences that make people want to return.

If you're a hands-on hotel leader who enjoys developing people, improving performance, taking ownership of results, and creating memorable guest experiences, we'd love to hear from you.

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.