Hotel Operations Leader: Guest Experience & Team Coach

Newport Hospitality Group; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k)

DailyPay access

Hotel discounts for team members

Career growth with Newport Hospitality

Job summary

Newport Hospitality Group is seeking an Assistant General Manager to lead day-to-day hotel operations, coach teams, and uphold Marriott standards. You will partner with the General Manager to drive performance, guest satisfaction, and staff development, ensuring smooth operations and a welcoming property.

You’ll be on the floor with your team, review daily numbers and guest feedback, and step in during busy periods to keep service levels high and operations efficient.

Responsibilities

• Leading, coaching, and supporting hotel associates and department leaders
• Creating a positive, accountable, and service-focused workplace culture
• Serving as a visible leader throughout the hotel and stepping in wherever needed
• Driving guest satisfaction and responding effectively to guest concerns and feedback
• Supporting Marriott brand standards and helping ensure brand compliance
• Overseeing daily front office, housekeeping, and other hotel operations in partnership with department leaders
• Helping manage staffing levels, scheduling, productivity, and labor costs
• Supporting recruiting, onboarding, training, recognition, and development of team members
• Reviewing daily operating reports, guest feedback, labor performance, and other hotel metrics
• Assisting the General Manager with financial performance, expense controls, forecasting, and operational planning
• Working with Sales and Revenue Management to understand occupancy, rate strategy, groups, and upcoming business
• Maintaining a clean, safe, welcoming, and well-maintained property
• Ensuring company policies, safety standards, and operating procedures are consistently followed
• Building strong relationships with guests, associates, vendors, and community partners
• Serving as a leader of the hotel in the General Manager's absence
• Taking ownership of challenges and following through until they are resolved

Job description

Newport Hospitality Group is seeking an Assistant General Manager to lead day-to-day hotel operations, coach teams, and uphold Marriott standards. You will partner with the General Manager to drive performance, guest satisfaction, and staff development, ensuring smooth operations and a welcoming property.

You’ll be on the floor with your team, review daily numbers and guest feedback, and step in during busy periods to keep service levels high and operations efficient.