Hotel General Manager: Lead Teams, Elevate Guest Experience

Newport Hospitality Group, Inc; Malvern (Chester County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

DailyPay

Team Discounts

Career Growth

Job summary

Newport Hospitality Group, Inc in Malvern is seeking a hands-on General Manager to lead hotel operations, elevate guest experiences, and develop a high-performing team. You’ll balance people, performance, and the guest journey to deliver outstanding results for the property and ownership.

You’ll review financials, manage labor costs, and ensure brand standards while collaborating with Sales and Revenue to maximize occupancy and ADR. A proactive, hands-on leader will thrive here.

Qualifications

• Experience leading hotel operations and teams.
• Proven ability to manage guest satisfaction and brand standards.
• Strong financial acumen with P&L oversight and budgeting.

Responsibilities

• Lead, coach, and develop department leaders and staff.
• Drive guest satisfaction and respond to feedback.
• Maintain Marriott-brand standards and coordinated operations.
• Oversee rooms, housekeeping, front desk, engineering, and more.
• Monitor staffing, scheduling, productivity, and labor costs.
• Review financial performance, forecasts, budgets, and expenses.
• Partner with Sales/Revenue to optimize occupancy and RevPAR.
• Build relationships with guests, ownership, vendors, and community.

Skills

Leadership

Coaching

P&L review

Guest satisfaction

Brand standards

Staffing

Recruiting

Ownership

Operations management

Budgeting

Job description

Newport Hospitality Group, Inc in Malvern is seeking a hands-on General Manager to lead hotel operations, elevate guest experiences, and develop a high-performing team. You’ll balance people, performance, and the guest journey to deliver outstanding results for the property and ownership.

You’ll review financials, manage labor costs, and ensure brand standards while collaborating with Sales and Revenue to maximize occupancy and ADR. A proactive, hands-on leader will thrive here.