General Manager

Courtyard By Marriott - Philadelphia Great Valley/Malvern; Malins (PA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k)

DailyPay access

Hotel discounts for team members

Career growth opportunities

Job summary

Newport Hospitality Group is seeking a General Manager for a hotel in the Philadelphia area. The role centers on leading operations, building a strong team, and delivering guest experiences that drive returns and performance.

You will balance people, performance, and guest satisfaction while upholding brand standards and driving financial results, from front desk to bottom line.

Qualifications

• Experience leading a hotel and managing P&L.
• Ability to coach department leaders and develop teams.
• Strong focus on guest satisfaction and brand standards.

Responsibilities

• Lead hotel operations across departments, budgeting, and staffing.
• Drive guest satisfaction and respond to feedback.
• Maintain Marriott brand standards and safety/compliance.
• Build relationships with partners and local market.
• Own the financial performance and labor costs.

Job description

No two days in hospitality are exactly the same, and as General Manager, you're at the center of it all. You're responsible for creating a hotel where guests want to return, team members want to work, and the business performs. That means building a strong team, maintaining high standards, understanding the numbers, and taking ownership of the property from the front door to the bottom line.

You may spend part of your day coaching a department leader, walking guestrooms with your housekeeping team, reviewing financial performance, preparing for a Marriott brand inspection, partnering with Sales and Revenue Management, or stepping in to resolve a guest concern. As General Manager, you set the tone; balancing people, performance, and the guest experience while keeping your team focused on what matters most: a great hotel, a strong team, and results you can be proud of.

What You'll Own

As General Manager, you'll have overall responsibility for the hotel's operations and performance, including:

• Leading, coaching, and developing department leaders and hotel associates
• Creating a positive, accountable, and service-focused workplace culture
• Driving guest satisfaction and responding effectively to guest feedback
• Maintaining Marriott brand standards and ensuring brand compliance
• Overseeing rooms, housekeeping, front office, engineering, and other hotel operations
• Managing staffing levels, scheduling, productivity, and labor costs
• Recruiting, developing, recognizing, and retaining great team members
• Reviewing financial performance, forecasts, budgets, and operating expenses
• Partnering with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, and overall hotel performance
• Taking an active role in the local market and building relationships that support the hotel's success
• Maintaining a clean, safe, welcoming, and well-maintained property
• Ensuring compliance with company policies, safety standards, and applicable employment practices
• Building strong relationships with guests, associates, ownership, Marriott, vendors, and community partners
• Taking ownership of challenges and following through until them resolved

The Leader We're Looking For

We're looking for someone who genuinely enjoys leading a hotel, not simply managing one.

You understand that great results come from great teams. You're comfortable reviewing a P&L in the morning, coaching a department leader in the afternoon, and helping a guest five minutes later. You're visible, approachable, organized, and willing to jump in when your team needs you.

You hold people accountable while treating them with respect. You recognize strong performance, address problems rather than allowing them to linger, and create clear expectations for your team.

Most importantly, you understand hospitality.

You know that every interaction matters, and you lead by example in creating an environment where guests feel welcomed, team members feel valued, and people take pride in the hotel they represent.

Benefits & Perks

• Health, dental, and vision insurance
• Paid time off
• 401(k)
• DailyPay access
• Special hotel discounts for team members
• Opportunities to learn, grow, and build your career with Newport Hospitality Group

At Newport Hospitality Group, we believe in Living Hospitality, taking care of our guests, taking care of one another, and creating experiences that make people want to return.

If you're a hands-on hotel leader who enjoys developing people, improving performance, taking ownership of results, and creating memorable guest experiences, we'd love to hear from you.

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.