Hands-On Director, Multi-Unit Hospitality Operations

One Haus; Nashville (TN); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k)

Relocation Assistance Available

Job summary

One Haus, a growing boutique hospitality group, seeks a Director of Operations to oversee its expanding multi-unit platform across markets. You will lead day-to-day operations, strengthen systems, and ensure each location delivers high-energy, guest-focused experiences while staying close enough to solve problems hands-on.

This role is hands-on and strategic—balancing long-term growth with execution, mentoring General Managers, implementing scalable SOPs, and guiding openings.

Qualifications

• Significant progressive leadership experience within high-volume, multi-unit restaurants, bars, or hospitality concepts.
• Proven experience overseeing operations across multiple locations and markets.
• Strong background developing General Managers and building accountable leadership teams.
• Experience creating SOPs, training programs, opening plans, and scalable operational systems.
• Demonstrated success with new restaurant openings.
• Strong financial acumen, including P&L management, budgeting, labor, cost controls, and forecasting.
• Highly organized and detail-oriented, with the ability to manage several priorities simultaneously.
• Confident communicator who can work autonomously while keeping ownership appropriately informed.
• Willing and able to travel approximately 50–60%
• Open to relocation.

Responsibilities

• Oversee operations across a growing portfolio of hospitality concepts in multiple markets.
• Partner closely with ownership and senior leadership to establish and execute the group’s operational strategy.
• Maintain consistency in service, hospitality, product quality, cleanliness, and overall execution.
• Conduct regular site visits, operational assessments, and service observations.
• Identify performance gaps and create practical, sustainable solutions.
• Support the successful opening and stabilization of new locations.
• Balance the unique needs of each market with the standards and expectations of the broader organization.
• Lead, coach, and develop General Managers and other unit-level leaders.
• Establish clear expectations and hold leadership teams accountable for performance.
• Support hiring, onboarding, training, performance management, and succession planning.
• Identify high-potential team members and create opportunities for continued development.
• Build a culture rooted in trust, accountability, strong communication, and genuine hospitality.
• Provide teams with the structure and support needed to operate independently and successfully.

Skills

Leadership experience

Multi-unit operations

Financial acumen

Strategic execution

Job description

One Haus, a growing boutique hospitality group, seeks a Director of Operations to oversee its expanding multi-unit platform across markets. You will lead day-to-day operations, strengthen systems, and ensure each location delivers high-energy, guest-focused experiences while staying close enough to solve problems hands-on.

This role is hands-on and strategic—balancing long-term growth with execution, mentoring General Managers, implementing scalable SOPs, and guiding openings.