Hands-On Customer Service Pro — Paid Training & Bonuses

U-Haul International, Inc.; Mansfield (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Opportunities for advancement

Mindset App Reimbursement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on Dell computers, cell plan

Job summary

U-Haul in Mansfield, OH is seeking a friendly, dependable Storage Customer Service Representative to greet customers, assist with truck and trailer rentals, self-storage, moving supplies and related services. You'll work both in the showroom and around the property, helping customers, answering questions and processing rental transactions.

This entry-level, hands-on retail role requires no prior experience; on-the-job training is provided.

Qualifications

• Valid driver’s license with clean driving record.
• Friendly, dependable and comfortable working directly with customers.
• Strong communication and customer service skills.
• Willingness to work indoors and outdoors in a hands-on retail environment.
• Ability to work as part of a team in a fast-paced environment.
• Availability to work weekends and holidays as needed.

Responsibilities

• Provide friendly, hands-on customer service throughout the entire U‑Haul location.
• Assist customers with truck and trailer rentals, self‑storage, moving supplies, propane and other U‑Haul products and services.
• Dispatch and return rental equipment using U‑Haul technology and mobile devices.
• Inspect, clean and prepare trucks, trailers and other rental equipment for customers.
• Assist self‑storage customers with unit rentals, payments, questions and showing available storage units.
• Help maintain a clean, organized and welcoming showroom, storage facility and property.
• Stock and organize boxes, moving supplies and other retail merchandise.
• Perform routine property upkeep, cleaning and minor maintenance as needed.
• Answer phone calls and assist current and prospective customers with questions and reservations.
• Work as part of the store team and assist with other day‑to‑day operations as needed.
• Participate in ongoing training and development through U‑Haul University.

Skills

Driver's license

Customer service

Communication skills

Teamwork

Weekend availability

Job description

U-Haul in Mansfield, OH is seeking a friendly, dependable Storage Customer Service Representative to greet customers, assist with truck and trailer rentals, self-storage, moving supplies and related services. You'll work both in the showroom and around the property, helping customers, answering questions and processing rental transactions.

This entry-level, hands-on retail role requires no prior experience; on-the-job training is provided.