Hands-On Customer Ops & Fulfillment Specialist

Infinite Lambda; New York (NY); Presencial; USD 52 000 - 64 000; Tempo integral

Resumo da oferta

Infinite Machine is seeking a Customer Operations Specialist to deliver an exceptional ownership experience while supporting day-to-day customer service, order fulfillment, and warehouse operations. You will be the primary point of contact for customers, helping resolve questions and coordinating repairs.

The role involves hands-on warehouse duties, vehicle deliveries, and collaboration with the Vehicle Operations team to keep daily operations running smoothly as the company grows.

Qualificações

• Experience in customer service or another customer-facing role with excellent written and verbal communication.
• Strong mechanical aptitude and comfort using basic hand tools and following technical procedures.
• Highly organized, detail-oriented, able to manage multiple priorities independently.
• Strong problem-solving skills, good judgment, customer-first attitude.

Responsabilidades

• Manage day-to-day customer communications across email, chat, phone, SMS, and in-person interactions.
• Troubleshoot customer issues, coordinate service and warranty requests, ensure timely resolution.
• Maintain accurate customer service records and meet targets for response times and satisfaction.
• Coordinate local vehicle deliveries and pickups using a company-owned truck.
• Fulfill customer orders, including picking, packing, shipping, and coordinating deliveries of vehicles and parts.
• Receive, organize, and track inventory, maintaining accurate records and an organized warehouse.
• Support service operations, including vehicle check-in, parts prep, basic inspections, assembly, disassembly, and repairs.
• Follow established procedures while identifying opportunities to improve customer experience and operations.

Conhecimentos

Customer service

Mechanical aptitude

Organization

Communication

Problem-solving

Multitasking

Warehouse basics

Driver's license

Descrição da oferta de emprego

Infinite Machine is seeking a Customer Operations Specialist to deliver an exceptional ownership experience while supporting day-to-day customer service, order fulfillment, and warehouse operations. You will be the primary point of contact for customers, helping resolve questions and coordinating repairs.

The role involves hands-on warehouse duties, vehicle deliveries, and collaboration with the Vehicle Operations team to keep daily operations running smoothly as the company grows.