Customer Operations & Fulfillment Specialist

Speedrun Talent Network; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Infinite Machine is hiring a Customer Operations Specialist to deliver an exceptional ownership experience while supporting day-to-day customer service, order fulfillment, and warehouse operations.

This is a hands-on, customer-facing role. You'll be a primary contact for customers, helping resolve questions and technical issues, coordinating repairs, and ensuring timely follow-up. You'll also support order fulfillment, inventory management, vehicle deliveries, and basic service activities.

Qualifications

• Experience in customer service or another customer-facing role.
• Strong mechanical aptitude and comfort using basic hand tools.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Strong problem-solving skills, good judgment, and a customer-first attitude.
• Comfortable working across software systems and learning new tools.
• Willingness to perform hands-on warehouse work, including lifting up to 50 lbs.
• Valid driver's license and ability to drive a company-owned truck in the NYC area.
• Ability to work full-time, on-site in Long Island City.

Responsibilities

• Manage day-to-day customer communications across email, chat, phone, SMS, and in-person interactions.
• Troubleshoot customer issues, coordinate service and warranty requests, and ensure timely resolution and follow-up.
• Maintain accurate customer service records and meet targets for response times, resolution times, and customer satisfaction.
• Coordinate local vehicle deliveries and pickups using a company-owned truck.
• Fulfill customer orders, including picking, packing, shipping, and coordinating deliveries of vehicles, accessories, and replacement parts.
• Receive, organize, and track inventory, maintaining accurate records and an organized warehouse.
• Support service operations, including vehicle check-in, parts preparation, basic inspections, assembly, disassembly, and repairs.
• Follow established procedures while identifying opportunities to improve customer experience, operational efficiency, and internal processes.

Skills

Customer service

Communication skills

Multitasking

Mechanical aptitude

Problem solving

Driver's license

Tools

CRM software

Job description

Infinite Machine is hiring a Customer Operations Specialist to deliver an exceptional ownership experience while supporting day-to-day customer service, order fulfillment, and warehouse operations.

This is a hands-on, customer-facing role. You'll be a primary contact for customers, helping resolve questions and technical issues, coordinating repairs, and ensuring timely follow-up. You'll also support order fulfillment, inventory management, vehicle deliveries, and basic service activities.