Customer Operations Specialist - On-Site NYC (Hands-On)

Infinite Machine; New York (NY); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Infinite Machine in New York, NY is seeking a Customer Operations Specialist to deliver an exceptional ownership experience. You will be a primary contact for customers, resolving questions, coordinating repairs, and ensuring timely follow-ups while supporting order fulfillment and warehouse operations.

You’ll work closely with the Vehicle Operations team to keep daily operations running smoothly and to improve processes as we grow.

Qualifications

• Experience in customer service or another customer-facing role.
• Excellent written and verbal communication skills.
• Strong mechanical aptitude and comfort using basic hand tools.
• Highly organized, detail-oriented, able to manage multiple priorities.
• Strong problem-solving skills and a customer-first attitude.
• Comfortable working across software systems and learning new tools.
• Valid driver’s license and ability to drive a company-owned truck in NYC.
• Willingness to perform hands-on warehouse work, including lifting up to 50 lbs.
• Ability to work full-time, on-site in Long Island City.

Responsabilités

• Manage day-to-day customer communications across email, chat, phone, SMS, and in-person interactions.
• Troubleshoot customer issues, coordinate service and warranty requests, and ensure timely resolution and follow-up.
• Maintain accurate customer service records and meet targets for response times, resolution times, and customer satisfaction.
• Coordinate local vehicle deliveries and pickups using a company-owned truck.
• Fulfill customer orders, including picking, packing, shipping, and coordinating deliveries of vehicles, accessories, and replacement parts.
• Receive, organize, and track inventory, maintaining accurate records and an organized warehouse.
• Support service operations, including vehicle check-in, parts preparation, basic inspections, assembly, disassembly, and repairs.
• Follow established procedures while identifying opportunities to improve customer experience, operational efficiency, and internal processes.

Connaissances

Customer service

Communication

Mechanical aptitude

Organizational skills

Problem-solving

Software systems

Driver's license

Outils

Inventory management systems

E-commerce fulfillment systems

CRM

Description du poste

Infinite Machine in New York, NY is seeking a Customer Operations Specialist to deliver an exceptional ownership experience. You will be a primary contact for customers, resolving questions, coordinating repairs, and ensuring timely follow-ups while supporting order fulfillment and warehouse operations.

You’ll work closely with the Vehicle Operations team to keep daily operations running smoothly and to improve processes as we grow.