Cloud Client Success Lead — Hands-On Ownership

Intras Cloud Services; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Intras Cloud Services is seeking a hands-on Client Success Manager in Dallas. You will own the client journey for a portfolio, from delivery through renewals, ensuring on-time, on-budget outcomes and high client satisfaction.

You’ll coordinate with engineering and delivery teams, drive adoption and expansion, and act as the primary voice of the client in quarterly business reviews and strategic conversations. This is an in-office role in Dallas, with a senior IC’s responsibility and impact.

Qualifications

• 2–4 years in client success, account management, or services delivery at a cloud services firm.
• Experience speaking to executives and delivering outcomes across client journeys.
• AI-forward approach to client operations and problem solving.

Responsibilities

• Own the full client relationship for your portfolio from kickoff to renewal.
• Coordinate with engineering and delivery teams to keep work on time and on budget.
• Drive adoption, value realization, and expansion opportunities.
• Surface client signals and feed input into delivery and product decisions.
• Build and lead QBRs and executive touchpoints with clients.

Skills

Client relationships

Delivery outcomes

Project management

QBRs / executive touchpoints

Voice of the client

Tools

Azure

Entra ID

M365

SharePoint

Intune

Zoho

Job description

Intras Cloud Services is seeking a hands-on Client Success Manager in Dallas. You will own the client journey for a portfolio, from delivery through renewals, ensuring on-time, on-budget outcomes and high client satisfaction.

You’ll coordinate with engineering and delivery teams, drive adoption and expansion, and act as the primary voice of the client in quarterly business reviews and strategic conversations. This is an in-office role in Dallas, with a senior IC’s responsibility and impact.