Hands-On Branch Leader: Operations & Service Champion

Industrial Supply Corporation; Rock Springs (WY); On-site; USD 60,000 - 80,000; Full time

Job summary

Industrial Supply is looking for a hands‑on Branch Supervisor to lead the day‑to‑day operations of our Gillette branch. You'll oversee warehouse operations, inventory, order fulfillment, deliveries, customer service, and employee performance while working closely with our sales team to take care of customers.

This is a working supervisor role. We're looking for someone who can lead the team while also jumping in and helping with daily branch operations when needed.

Qualifications

• Experience in warehouse, distribution, branch operations.
• Leadership or supervisory experience.
• Strong organizational and problem solving skills.
• Familiarity with inventory, receiving, and order fulfillment.
• Willingness to be a hands-on leader.
• Ability to safely operate a delivery vehicle when needed.

Responsibilities

• Lead daily branch operations including warehouse, inventory, order fulfillment, deliveries, and customer service.
• Supervise, coach, and support branch employees.
• Set clear expectations for safety, accuracy, productivity, and customer service.
• Oversee receiving, stocking, picking, packing, and deliveries.
• Maintain accurate inventory and resolve discrepancies.
• Coordinate with inside and outside sales teams to meet customer needs.
• Assist customers and help resolve service or order issues.
• Manage employee schedules, time records, performance reviews, and staffing needs.
• Maintain a clean, organized, and safe branch, warehouse, equipment, and vehicles.
• Ensure company procedures and safety expectations are followed.
• Step into warehouse, delivery, customer service, or VMI responsibilities when needed.
• Look for ways to improve branch efficiency, organization, and service.

Skills

Leadership

Warehouse operations

Inventory management

Team supervision

Customer service

Safety compliance

Communication

Delivery vehicle operation

Education

High school diploma or equivalent

Tools

Inventory software

Order management systems

ERP systems

Job description

Industrial Supply is looking for a hands‑on Branch Supervisor to lead the day‑to‑day operations of our Gillette branch. You'll oversee warehouse operations, inventory, order fulfillment, deliveries, customer service, and employee performance while working closely with our sales team to take care of customers.

This is a working supervisor role. We're looking for someone who can lead the team while also jumping in and helping with daily branch operations when needed.