HaloPSA Platform Engineer & Automation Specialist

Endsight; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage for employee and 가족

Dental & Vision

401(k) with employer matching

Paid Time Off

9 Holidays

Career Development support

Job summary

Endsight is seeking a seasoned NOC/Platform Engineer to own HaloPSA administration and drive its go-live and ongoing growth. You will design dashboards, automate processes, and train the team to run HaloPSA efficiently across the Napa headquarters or US remote operations.

You will collaborate with Leadership to ensure smooth migrations, optimize platform workflows, and deliver measurable business value while maintaining Pacific-hours alignment and high service reliability.

Qualifications

• 5+ years of systems engineering or platform administration experience in an MSP or technical services environment.
• Experience administering a PSA or ticketing platform with workflows, automation rules, and reporting.
• Azure and Microsoft 365 administration experience, including enterprise apps and identity integrations.
• Strong PowerShell scripting and SQL knowledge for reporting and automation.

Responsibilities

• Serve as SME for HaloPSA and guide platform administration and strategic improvements.
• Lead HaloPSA implementation from migration through go-live, ensuring a smooth transition from ConnectWise.
• Design dashboards, reporting, and operational metrics to improve visibility and business value.
• Develop standard work and documentation to reduce tribal knowledge and enable the NOC team to support HaloPSA consistently.
• Identify and implement automation and process improvements across HaloPSA and integrated platforms to reduce friction.
• Tackle escalations and solve complex platform-related issues across multiple teams.
• Collaborate with Development, Automation, and value streams to continuously improve platform workflows.

Skills

Systems engineering

Platform administration

Infrastructure operations

PowerShell scripting

SQL for reporting

Process documentation

Troubleshooting

Tools

ConnectWise

HaloPSA

Autotask

Job description

Endsight is seeking a seasoned NOC/Platform Engineer to own HaloPSA administration and drive its go-live and ongoing growth. You will design dashboards, automate processes, and train the team to run HaloPSA efficiently across the Napa headquarters or US remote operations.

You will collaborate with Leadership to ensure smooth migrations, optimize platform workflows, and deliver measurable business value while maintaining Pacific-hours alignment and high service reliability.