Platform Operations Engineer – HaloPSA (Remote)

Endsight; Napa (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical: Company pays 100% of base for

Dental & Vision

401(k) with employer matching

Accrued Paid Time Off

9 Paid Holidays

Career Development programs

Job summary

Endsight is seeking a System Engineer, Platform Operations to own HaloPSA as the backbone of client and operations management. You will lead the implementation from migration through go-live and then own ongoing platform administration, automation, and team training.

The role focuses on building dashboards, reports, and operational standards that improve visibility, compliance, and business value across the NOC and connected platforms.

Qualifications

• 5+ years of experience in systems engineering, platform administration, or infrastructure operations in an MSP or technical services environment.
• Hands-on experience administering a PSA or ticketing platform (ConnectWise, HaloPSA, Autotask, or similar).
• Azure and Microsoft 365 administration experience, including enterprise applications and identity integrations.
• Strong PowerShell or similar scripting experience used to automate platform operations and reporting.
• Working knowledge of SQL for reporting and operational analytics.
• Demonstrated ability to develop operational standards, processes, and documentation.
• Strong troubleshooting and systems engineering skills with a process-oriented mindset.

Responsibilities

• Serving as the subject matter expert for HaloPSA, guiding the team through complex platform administration and strategic improvements
• Leading the HaloPSA implementation from migration through go-live, working closely with leadership to ensure a smooth transition from ConnectWise
• Designing dashboards, reporting, and operational metrics that improve visibility, compliance, and business value
• Developing standard work and documentation that reduces tribal knowledge and enables the entire NOC team to support HaloPSA consistently
• Identifying and implementing automation and process improvements across HaloPSA and integrated platforms to reduce operational friction
• Taking escalations and solving complex platform-related issues that span multiple teams
• Collaborating with Development, Automation, and all value streams to continuously improve platform workflows and organizational efficiency

Skills

PowerShell scripting

Azure & Microsoft 365

SQL knowledge

Platform administration

Documentation

Troubleshooting

Tools

HaloPSA administration

ConnectWise

Autotask

API integrations

Job description

Endsight is seeking a System Engineer, Platform Operations to own HaloPSA as the backbone of client and operations management. You will lead the implementation from migration through go-live and then own ongoing platform administration, automation, and team training.

The role focuses on building dashboards, reports, and operational standards that improve visibility, compliance, and business value across the NOC and connected platforms.