Remote HaloPSA Solutions Architect: Platform Design Lead

VersaTrust; United States; Remote; USD 105,000 - 125,000; Full time

Job summary

NetCov is seeking a HaloPSA Solutions Architect to lead the design and ongoing stewardship of HaloPSA across a national, multi-site operation. The role blends strategic architecture with hands-on administration, configuration, and automation to deliver scalable service delivery.

You will partner with Delivery, Sales, Finance, and Engineering to align platform capabilities with business goals, build cross-platform analytics, and enable automation across the service lifecycle.

Qualifications

• Three+ years hands-on HaloPSA administration experience with workflows, SLAs, integrations and reporting.
• Experience in MSP environments with understanding of managed services economics.
• Proven ability to design HaloPSA environments or lead major re-architecture or scale-up.

Responsibilities

• Own HaloPSA platform architecture and design across multi-site, multi-brand operations.
• Perform day-to-day administration: workflows, business rules, templates, and dashboards.
• Build and maintain reporting for service KPIs using HaloPSA tools and SQL queries.
• Design, build, and maintain integrations with Datto RMM, HubSpot, and Dynamics 365 BC.
• Lead AI-enabled capabilities for ticket triage, summaries, and article generation.

Skills

HaloPSA administration

SQL proficiency

API integration

Data modeling

Documentation & communication

Platform governance

Tools

HaloPSA API

Datto RMM

HubSpot

Dynamics 365 BC

Power Automate

Zapier

Job description

NetCov is seeking a HaloPSA Solutions Architect to lead the design and ongoing stewardship of HaloPSA across a national, multi-site operation. The role blends strategic architecture with hands-on administration, configuration, and automation to deliver scalable service delivery.

You will partner with Delivery, Sales, Finance, and Engineering to align platform capabilities with business goals, build cross-platform analytics, and enable automation across the service lifecycle.