Hair Color Consultant & Customer Experience Leader

Sally Beauty; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Sally Beauty is seeking a Certified Color Consultant in Cleveland, OH to deliver expert hair color advice and outstanding customer experiences. The role emphasizes color consultations, relation-building with DIY enthusiasts, and driving brand loyalty while performing store operations and supporting the team.

Ideal candidates have 1+ year retail or customer service experience, strong communication skills, and the ability to work with iPad-based POS systems and product knowledge training.

Qualifications

• High school diploma or equivalent.
• 1+ year retail sales/customer service experience preferred.
• Ability to communicate clearly with customers, co-workers, and management.
• Must be available to meet the scheduling needs of the business.
• Ability to explain product labels and provide product knowledge from training.

Responsibilities

• Provide an optimal customer experience and achieve hair color goals for DIY customers.
• Introduce customers to the Hair Color category and offer professional advice.
• Record sales transactions, handle returns/exchanges, and assist with loss prevention practices.
• Support training of new associates and contribute to a positive team environment.

Skills

Customer service

Retail sales

Communication

iPad navigation

Education

High school diploma or equivalent

Tools

iPad

Internet & social media

Job description

Sally Beauty is seeking a Certified Color Consultant in Cleveland, OH to deliver expert hair color advice and outstanding customer experiences. The role emphasizes color consultations, relation-building with DIY enthusiasts, and driving brand loyalty while performing store operations and supporting the team.

Ideal candidates have 1+ year retail or customer service experience, strong communication skills, and the ability to work with iPad-based POS systems and product knowledge training.