Hair Color Expert & Customer Experience Champion

Sally Beauty; Burke (VA); On-site; USD 18,000 - 21,000; Full time

Job summary

Sally Beauty in Burke, VA is seeking a Certified Color Consultant to guide customers through professional hair color consultations, recommend products, and help grow the brand's market share. You will build lasting relationships with DIY enthusiasts and deliver an outstanding customer experience.

The role blends sales, operations and people responsibilities: processing transactions, maintaining planograms, supporting training, and contributing to loss prevention and safety.

Qualifications

• High school diploma or equivalent
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Ability to communicate with customers, co-workers, and management in a clear, concise manner
• Must be available to meet the scheduling needs of the business
• Ability to execute product knowledge from training to support with customer service
• Ability to explain product labels
• Can follow direction and perform other duties as assigned by Manager
• Comprehensive knowledge of iPad and navigation of the internet and social media platforms
• Ability to present a professional image and interact positively with the public

Responsibilities

• Provide an optimal customer experience through hair color consultations and selling.
• Record all sales in the POS and handle monetary transactions accurately.
• Assist with daily store operations, planograms, and housekeeping duties.
• Support onboarding and training needs of new associates and mentor others

Skills

Retail sales

Customer service

Communication skills

Product knowledge

Technology literacy

Professional image

Education

High school diploma

Tools

iPad navigation

Job description

Sally Beauty in Burke, VA is seeking a Certified Color Consultant to guide customers through professional hair color consultations, recommend products, and help grow the brand's market share. You will build lasting relationships with DIY enthusiasts and deliver an outstanding customer experience.

The role blends sales, operations and people responsibilities: processing transactions, maintaining planograms, supporting training, and contributing to loss prevention and safety.