Hair Color Consultant — Brand Leader & Trainer

Sally Beauty Holdings, Inc.; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Sally Beauty Holdings, Inc. in Orlando, FL is seeking a Certified Color Consultant to drive hair color sales and provide expert color recommendations.

You will welcome DIY customers, perform color consultations, and guide them to the right products while maintaining store operations and safety standards. The role emphasizes relationship building with customers, ongoing product knowledge, and collaboration with team members to meet color sales goals and deliver an exceptional shopping experience.

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Ability to communicate with customers, co-workers, and management clearly
• Must be available to meet the scheduling needs of the business
• Ability to execute product knowledge from training to support with customer service
• Ability to explain product labels
• Follow direction and perform other duties as assigned by Manager
• Proficient with iPad and internet navigation
• Present a professional image and interact positively with the public
• Desire to grow and learn
• Flexible & agile adapter
• Adjust to multiple demands and ambiguous situations
• Team player with diverse collaboration
• Customer-focused partner
• Results-driven mindset
• Strategic thinker
• Good judgment and timely communication

Responsibilities

• Provide an optimal customer experience and color consultations to help customers achieve hair color goals.
• Record all sales in the POS and handle transactions, returns, and exchanges accurately.
• Support store operations, pricing, back stock, shipments, and housekeeping tasks.
• Assist with onboarding and training needs of new associates; mentor others as needed.
• Maintain safety, loss prevention, and inventory controls and stay current on industry trends.

Skills

Retail sales

Customer service

Communication

Team collaboration

Scheduling flexibility

Product knowledge

Merchandising

Problem solving

iPad proficiency

Education

High School Diploma or equivalent

Tools

POS system

iPad proficiency

Job description

Sally Beauty Holdings, Inc. in Orlando, FL is seeking a Certified Color Consultant to drive hair color sales and provide expert color recommendations.

You will welcome DIY customers, perform color consultations, and guide them to the right products while maintaining store operations and safety standards. The role emphasizes relationship building with customers, ongoing product knowledge, and collaboration with team members to meet color sales goals and deliver an exceptional shopping experience.