(HA3) Surgery Scheduler - Surgery - 141438

University of California San Diego; California (MO); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking a Surgery Scheduler at the La Jolla Ambulatory Clinics to serve as the first point of contact for patients. You will greet patients, collect co-pays, schedule appointments, and manage referrals under the Practice Manager's direction.

The role requires a minimum of 3 years' related experience in scheduling, strong customer service, and knowledge of third-party payors. You will support front desk operations and coordinate with clinicians across ambulatory care.

Qualifications

• Minimum 3 years of related experience including customer service.
• Experience as a surgery scheduler.
• Knowledge of third party payors including federal, state, and private health plans.
• Strong problem solving ability to meet customers' expectations.
• Proven computer skills and ability to work across multiple systems.
• Excellent communication in person and over the phone.
• Professionalism, credibility, and accountability.
• Basic knowledge of Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Be the first point of contact for patients and greet them at the front desk.
• Handle co-pay collections, appointment scheduling, and referrals.
• Coordinate authorizations and referrals with physicians and ambulatory care managers.
• Provide front desk support and assist with related duties as assigned.

Skills

Customer service

Problem solving

Communication skills

Professionalism

Multitasking

Tools

Microsoft Office

Job description

Payroll Title: HOSP BLANK AST 3

Department: FACULTY PRACTICE SURGERY

Hiring Pay Scale: $29.15 - $38.46 / Hour

Worksite: La Jolla Ambulatory Clinics

Appointment Type: Career

Appointment Percent: 100%

Union: EX Contract

Total Openings: 1

Work Schedule: Days, 10-Hour Shifts, Monday-Friday

#141438 (HA3) Surgery Scheduler - Surgery

Filing Deadline: Wed 9/30/2026

UCSD Layoff from Career Appointment: Apply by 9/18/26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the direction of the Practice Manager, the Surgery Scheduler is the first point of contact for patients. The Surgery Scheduler performs and coordinates front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The Front Desk Coordinator serves as aresource for patients, physicians, staff, and ambulatory care managers. Other related duties as assigned.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years previous related experience including customer service experience.
• Experience as a surgery scheduler.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Proven computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel.

PREFERRED QUALIFICATIONS

• One (1) year in a surgery setting.
• UCSD system knowledge.
• EPIC experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be willing to work various hours and locations based on business needs. May be required to float to other sites to provide coverage as needed. Possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace