Gym Shift Supervisor: Member Experience & Ops Lead

Central Rock Gym; Massachusetts; On-site; USD 35,000 - 50,000; Full time

Job summary

Central Rock Gym is seeking a Shift Supervisor in Massachusetts to oversee daily operations and provide exceptional customer service. The ideal candidate will manage front desk responsibilities, lead by example, and act as the primary point of contact in the absence of management.

Responsibilities include monitoring gym safety, guiding desk staff, and handling member concerns. Strong problem-solving and leadership skills are essential, along with a flexible schedule for shifts that may include nights and weekends.

Qualifications

• Flexible schedule with availability for nights, weekends, and holidays.
• Prior experience in a customer-facing leadership role preferred.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Lead day-to-day gym operations during assigned shifts.
• Provide excellent customer service to members and guests.
• Monitor safety, cleanliness, and adherence to standards.

Skills

Customer service

Leadership

Problem-solving

Communication

Multitasking

Tools

Rock Gym Pro

Google Suite

Job description

Central Rock Gym is seeking a Shift Supervisor in Massachusetts to oversee daily operations and provide exceptional customer service. The ideal candidate will manage front desk responsibilities, lead by example, and act as the primary point of contact in the absence of management.

Responsibilities include monitoring gym safety, guiding desk staff, and handling member concerns. Strong problem-solving and leadership skills are essential, along with a flexible schedule for shifts that may include nights and weekends.