On-Duty Gym Lead & Member Experience Supervisor

Central Rock Gym; Hadley (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Central Rock Gym in Hadley, Massachusetts, is seeking a Shift Supervisor to oversee day-to-day gym operations and provide exceptional member service. The role entails front desk responsibilities and operational oversight, ensuring a safe and welcoming environment.

The ideal candidate will possess strong leadership and communication skills, with prior experience in a customer-facing role. A flexible schedule is required to work nights, weekends, and holidays. CPR/First Aid certification is a plus.

Qualifications

• Flexible schedule with availability to work nights, weekends, and some holidays.
• Prior experience in a customer-facing leadership role preferred.
• CPR/First Aid certification is a plus.

Responsibilities

• Support day-to-day operations of the gym as lead on duty.
• Provide outstanding customer service to members and guests.
• Ensure safety, cleanliness, and adherence to gym standards.

Skills

Customer service

Communication

Problem-solving

Leadership

Multitasking

Tools

Google Suite

Rock Gym Pro

Job description

Central Rock Gym in Hadley, Massachusetts, is seeking a Shift Supervisor to oversee day-to-day gym operations and provide exceptional member service. The role entails front desk responsibilities and operational oversight, ensuring a safe and welcoming environment.

The ideal candidate will possess strong leadership and communication skills, with prior experience in a customer-facing role. A flexible schedule is required to work nights, weekends, and holidays. CPR/First Aid certification is a plus.