On-Duty Gym Lead & Member Experience Supervisor

Central Rock Gym; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Central Rock Gym in Boston is seeking a Shift Supervisor to oversee day-to-day operations and lead the team during shifts. This role requires exceptional customer service, operational oversight, and a commitment to maintaining a safe and welcoming environment.

The ideal candidate will have prior experience in a customer-facing leadership role and is expected to ensure smooth gym operations in the absence of senior management. Availability for nights, weekends, and holidays is required.

Qualifications

• Flexible schedule with availability to work nights, weekends, early mornings, and some holidays.
• Prior experience as Desk Staff or in a similar customer-facing leadership role preferred.
• Ability to take initiative and make sound decisions during shifts.

Responsibilities

• Provide outstanding customer service by greeting members and guests.
• Monitor the gym for safety, cleanliness, and adherence to CRG standards.
• Assist with onboarding and training of new Desk Staff.

Skills

Customer service

Communication

Problem-solving

Leadership

Multitasking

Tools

Rock Gym Pro

Google Suite

Job description

Central Rock Gym in Boston is seeking a Shift Supervisor to oversee day-to-day operations and lead the team during shifts. This role requires exceptional customer service, operational oversight, and a commitment to maintaining a safe and welcoming environment.

The ideal candidate will have prior experience in a customer-facing leadership role and is expected to ensure smooth gym operations in the absence of senior management. Availability for nights, weekends, and holidays is required.