On-Duty Gym Lead & Member Experience Supervisor

Central Rock Gym; Framingham (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Central Rock Gym in Framingham, Massachusetts, is looking for a Shift Supervisor to oversee daily operations. In this role, you will ensure member satisfaction and manage front desk activities during assigned shifts.

You will lead staff, ensure smooth operational flow, and provide exceptional customer service while maintaining a safe and welcoming environment. Flexible scheduling and prior experience in a customer-facing role are preferred.

Qualifications

• Flexible schedule, able to work nights, weekends, and holidays.
• Prior experience in customer-facing leadership roles preferred.
• CPR/First Aid certification is a plus.

Responsibilities

• Provide outstanding customer service at the gym.
• Monitor safety and cleanliness adhering to CRG standards.
• Train and guide Desk Staff during shifts.

Skills

Customer service

Communication

Problem-solving

Leadership

Multitasking

Tools

Rock Gym Pro

Google Suite

Job description

Central Rock Gym in Framingham, Massachusetts, is looking for a Shift Supervisor to oversee daily operations. In this role, you will ensure member satisfaction and manage front desk activities during assigned shifts.

You will lead staff, ensure smooth operational flow, and provide exceptional customer service while maintaining a safe and welcoming environment. Flexible scheduling and prior experience in a customer-facing role are preferred.