Gym Sales & Operations Leader (Assistant GM)

Eosfitness; Pasadena (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Daily Pay

401(k) match

Health benefits

Job summary

EōS Fitness in Pasadena, TX is seeking an Assistant General Manager to lead the Sales team, drive membership sales, and support member success with a flexible, adaptive approach. The role includes supervising staff, managing billing, and maintaining a high standard of customer service.

The position emphasizes weekend leadership, team coaching, and ensuring goals are met while upholding the gym's core values and safety standards.

Qualifications

• 2 years of customer service experience.
• 3-4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing.
• Excellent relationship building and influencing skills with people at all levels.
• Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record-keeping skills.
• Excellent MS Office skills.
• Prior experience or strong interest in the fitness industry is a plus.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow-up with leads and prospects.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Job description

EōS Fitness in Pasadena, TX is seeking an Assistant General Manager to lead the Sales team, drive membership sales, and support member success with a flexible, adaptive approach. The role includes supervising staff, managing billing, and maintaining a high standard of customer service.

The position emphasizes weekend leadership, team coaching, and ensuring goals are met while upholding the gym's core values and safety standards.