Gym Receptionist

Soho House & Co.; Los Angeles (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Soho House is seeking a Gym Receptionist to provide excellent customer service and manage front desk tasks. The role includes welcoming guests, scheduling personal training sessions, and maintaining a positive atmosphere. Join a dynamic team and enjoy competitive benefits.

Benefits

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Team Events

Team Meal

Qualifications

• Minimum of 3+ years' experience in a similar role.
• Experience handling high-volume phone lines.

Responsibilities

• Welcome members and guests, check them in, and direct them.
• Assist management with promoting the House Gym and scheduling sessions.
• Maintain cleanliness and safety of the reception area.

Skills

Communication

Problem Solving

Multitasking

Job description

At Soho House, the Gym Reception is responsible for a variety of front desk tasks, such as welcoming, signing in, and directing members and guests, as well as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. A Gym Reception team member should be friendly, personable, familiar with gym equipment, communicate efficiently, and possess good computer skills.

A successful Gym Receptionist may also be responsible for training other team members, sharing knowledge about House Gym, fostering a "home away from home" atmosphere, scheduling personal training sessions, communicating with members and trainers, and creating a positive first impression through a warm welcome, tidy appearance, and pleasant manner.

Main Duties

1. Welcome members and guests by name, check them in, and direct them to personal training, free weights, Technogym equipment, changing rooms, or respond to requests with excellent customer service.
2. Assist management with promoting the House Gym, scheduling and following up on personal training sessions, maintaining appointment calendars, and answering high-volume phone inquiries, messages, and deliveries.
3. Be knowledgeable about training options, hours of operation, and amenities to answer standard questions effectively.
4. Record, document, and follow up on queries, complaints, lost property, and repairs, ensuring issues are delegated and resolved appropriately.
5. Assist members and guests with Technogym equipment, maintain cleanliness and safety of the reception area.
6. Address member and guest concerns in real-time, set action items, and notify management as needed.
7. Build relationships, communicate effectively, report issues and positive feedback to management for continuous improvement.
8. Adhere to health and safety policies and ensure compliance with all relevant laws and company standards.
9. Create a fun and positive atmosphere by being approachable and professional.
10. Perform other duties as assigned by supervisor or manager.

Required Skills / Qualifications

1. Minimum of 3+ years' experience in a similar role.
2. Experience handling high-volume phone lines and inquiries professionally and promptly.
3. Strong problem-solving and conflict resolution skills.
4. Detail-oriented, articulate, and capable of multitasking in a demanding environment.
5. Excellent communication skills, both written and verbal.
6. Flexible schedule, able to work nights, weekends, and holidays as needed.

Physical Requirements

1. Ability to seize, grasp, turn, and hold objects.
2. Ability to perform fast-paced movements across the property.
3. Ability to lift at least 30 pounds occasionally.
4. Ability to kneel, bend, crouch, and climb as needed.
5. Ability to perform physical activities such as lifting, cleaning, and stooping.
6. Ability to stand, walk, lift, and bend for extended periods.

Why work with us...

Soho House offers competitive compensation packages with global benefits and perks. We provide training to develop technical and managerial skills to help you grow your career.

• Health Care + 401K: Full-time employees are eligible for full benefits, including medical, dental, vision, and a 2% retirement match.
• Paid Time Off: Sick days and vacation days for full-time employees.
• Career Development: Opportunities for domestic and international progression in managerial or technical roles.
• Soho Impact: Engage in community initiatives like mentoring, outreach, and sustainability projects.
• Learning & Development: Access to a wide range of courses and training programs.
• Cookhouse & House Tonic: Participate in food and drink events, trips, and training.
• Team Events: Join fitness sessions, screenings, art classes, and more.
• Team Meal: Complimentary meals during shifts in our Houses & Restaurants.

In accordance with California law, the salary range for this role in California is listed below. The actual compensation will depend on experience and other factors.