Gym Operations & Member Experience Manager

Eosfitness; Montclair (NJ); On-site; USD 75,000 - 75,010; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Competitive pay and benefits

401(k) + Company matching

Daily Pay offered

Job summary

Eosfitness in Montclair, New Jersey, is seeking an Operations Manager to provide oversight of the Service team and ensure excellence in customer service and operations. The role includes hiring and training staff, ensuring compliance with safety standards, and collaborating with various teams to improve gym performance.

Ideal candidates will have 2-3 years of operations management and strong communication skills. They will thrive in a dynamic environment and be passionate about customer satisfaction and team development.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills, verbally and in writing.
• 3-4 years of customer service experience.
• Interest in the fitness industry is a plus.

Responsibilities

• Provide operational oversight of the Service team to ensure daily excellence.
• Train and supervise staff members, including scheduling and performance feedback.
• Ensure compliance with health and safety regulations.
• Monitor and order inventory such as fitness equipment.

Skills

Operations management experience

Customer service experience

Strong communication skills

Relationship building

MS Office skills

Job description

Eosfitness in Montclair, New Jersey, is seeking an Operations Manager to provide oversight of the Service team and ensure excellence in customer service and operations. The role includes hiring and training staff, ensuring compliance with safety standards, and collaborating with various teams to improve gym performance.

Ideal candidates will have 2-3 years of operations management and strong communication skills. They will thrive in a dynamic environment and be passionate about customer satisfaction and team development.